User Experience Researcher
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Job Location:
San Francisco, CA - USA
Yearly Salary:
$ 140000 - 180000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industrys most advanced enterprise search has evolved into a full-scale Work AI ecosystem powering intelligent Search an AI Assistant and scalable AI agents on one secure open platform. With over 100 enterprise SaaS connectors flexible LLM choice and robust APIs Glean gives organizations the infrastructure to govern scale and customize AI across their entire business - without vendor lock-in or costly implementation cycles.
At its core Glean is redefining how enterprises find use and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people content and activity delivering deeply personalized context-aware responses for every employee. This foundation powers Gleans agentic capabilities - AI agents that automate real work across teams by accessing the industrys broadest range of data: enterprise and world structured and unstructured historical and real-time. The result: measurable business impact through faster onboarding hours of productivity gained each week and smarter safer decisions at every level.Recognized by Fast Company as one of the Worlds Most Innovative Companies (Top 10 2025) by CNBCs Disruptor 50 Bloombergs AI Startups to Watch (2026) Forbes AI 50 and Gartners Tech Innovators in Agentic AI Glean continues to accelerate its global impact. With customers across 50 industries and 1000 employees in more than 25 countries were helping the worlds largest organizations make every employee AI-fluent and turning the superintelligent enterprise from concept into reality.
If youre excited to shape how the world works youll help build systems used daily across Microsoft Teams Zoom ServiceNow Zendesk GitHub and many more - deeply embedded where people get things done. Youll ship agentic capabilities on an open extensible stack with the craft and care required for enterprise trust as we bring Work AI to every employee in every company.About the Role:
Glean is seeking a User Researcher to uncover meaningful insights that shape our AI platform using a diverse mix of qualitative and quantitative research methods. Reporting to our User Research Lead you will drive research initiatives that inform product strategy support decision-making across the product development lifecycle and champion the needs of our users throughout the organization.
Youll collaborate daily with product design engineers and go-to-market teams translating research findings into actionable guidance for teams across the organization. Your expertise will contribute to scaling our research function and nurturing a deeply collaborative learning-driven team culture focused on creating experiences that resonate across diverse industries.
You will:
- Drive mixed-methods research defining and executing studies across discovery generative and evaluative phases for Gleans product domains from AI assistants to enterprise features
- Own end-to-end research initiatives leading all phases from scoping and method selection through recruiting data collection synthesis and delivering decision-ready outputs
- Partner with cross-functional teams collaborating with product design engineering and GTM to prioritize high-value research that balances rigor and scrappiness in our fast-paced environment
- Synthesize insights into strategy crafting clear narratives and crisp recommendations that shape product direction prioritization and design decisions across the organization
- Pioneer AI-enhanced research embedding AI tools into research workflows continuously improving processes and operations while maintaining insight quality and validity
- Scale research practice establishing qual/quant programs and frameworks mentoring others who conduct research and democratizing research capabilities across teams
- Build foundational understanding developing personas journey maps and JTBD frameworks that help teams deeply understand enterprise users and their workflows
About you:
- Experience: 5 years in user research with strong record of influencing B2B/enterprise product direction through insights data triangulation and storytelling
- Methods expertise: Demonstrated excellence in qualitative methods (in-depth interviews contextual inquiry journey mapping JTBD) with solid quantitative skills in survey design and analysis
- Work AI curiosity: Passion for enterprise users the future of work and how AI can augment human intelligence with hands-on experience incorporating AI tools into research workflows
- Ownership mindset: Operate independently amid ambiguity prioritizing by user and business impact while thriving in high-growth startup environments
- Communication: Clear persuasive communicator with strong narrative craft able to make complex findings accessible and actionable for diverse audiences
- Educational background: Bachelors degree in HCI Psychology Anthropology or related field; Masters preferred
Location:
- This role is hybrid (4 days a week in our Palo Alto or San Francisco office)
Compensation & Benefits:
The standard base salary range for this position is $140000 - $180000 annually. Compensation offered will be determined by factors such as location level job-related knowledge skills and experience. Certain roles may be eligible for variable compensation equity and benefits.
We offer a comprehensive benefits package including competitive compensation Medical Vision and Dental coverage generous time-off policy and the opportunity to contribute to your 401k plan to support your long-term goals. When you join youll receive a home office improvement stipend as well as an annual education and wellness stipends to support your growth and wellbeing. We foster a vibrant company culture through regular events and provide healthy lunches daily to keep you fueled and focused.
We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organization. Were committed to an inclusive and diverse company. We do not discriminate based on gender ethnicity sexual orientation religion civil or family status age disability or race.
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Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Glean was created to deliver healthy and fresh foods - made directly from fruits and vegetables - into your hands! Sweet Potato Flour & Pumpkin Flour now available. Our team is made up of a handful of passionate people who have worked in food and agriculture most of their careers - ... View more
