Insurance Service Specialist
Insurance Service Specialist
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Job Description
This position is fully remote but candidates MUST RESIDE in one of the following states: CT PA NJ MD DE VA WV KY OH IN KS OK or SD
Active Property and Casualty License or Personal Lines License required
Become part of AAAs established & trusted brand! Weve been serving our members for over 100 years
Ability to quote and sell through multiple carriers
Monthly and Quarterly bonus potential
Computer equipment provided by AAA Club Alliance
AAA Total Rewards Package includes:
The starting base compensation for this position is $16.10 to $37.58 pay will be adjusted based on experience geographic location and other job-related factors as permitted by law
This position is eligible to earn uncapped monthly bonuses with average bonus pay of $210.00per month
3 weeks of Paid Time Off
8 Paid Holidays
FREE Life Insurance
An in-house virtual training program
The ideal candidate will have:
High school diploma or equivalent
2 years of customer service and/or sales experience in an insurance environment
Call Center experience preferred
Active Property and Casualty License or Personal Lines License
Membership license required or ability to obtain license within 90 days of employment.
Schedule Requirements: Mon Fri 10:00am to 6:00pm EST with at least 1 Saturday a month on a rotating schedule
The primary duties of the Policy Retention Specialist are to:
Execute and facilitate insureds service requests accurately and timely while anticipating the sale for account rounding and cross-selling opportunities
Counsel the policyholder concerning appropriate coverage policy limits payment options and state laws that will best meet their needs
Work with policyholders from the agencies existing book of business through inbound telephone calls direct mail and email to review policies prior to renewal. Review and update policy to enhance retention and better meet the needs of the consumer.
Serve as liaison between the customer sales agent and manager to ensure timeliness of responses and compliance with established company policies and procedures.
Counsel the members and non-members regarding membership benefits in correlation with insurance products.
Full time Associatesare offered a comprehensive benefits package that includes:
- Medical Dental and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2 weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5250 per year
- And MORE! Check out our Benefits Pagefor more information
ACA is an equal opportunity employer and complies with all applicable federal state and local employment practices laws. At ACA we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACAs policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACAs operating needs and applicant qualifications including but not limited to experience skills ability availability cooperation and job performance.
Job Category:
Admin - ClericalRequired Experience:
Unclear Seniority
Employment Type
Full-Time
