Associate Director of Equus
Associate Director of Equus
Posted on :
19-09-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Description
Position Title: Asst. Director of Equus Functional Job Family: Food and Beverage Primary Job Family: Front Line Leader Career Band: Red Reports to: Director Food and Beverage Department: F&B Leadership Managing Execution Building Relationships Generating Talent and Organizational Capability Learning and Applying Professional Expertise Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 1 year experience in the guest services front desk or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major; no work experience required.
CORE WORK ACTIVITIES
Guest Relations & Member Services
- Act as the primary point of contact for Luminaries Ultra-Luminaries and members of Equus
- Manage personalized guest/member experiences ensuring comfort exclusivity and confidentiality.
- Handle member queries concerns and requests with discretion and efficiency.
- Build and maintain strong relationships with members to enhance loyalty and satisfaction.
- Enrollment of members of Equus in line with the budget of the department
- Onboard new members guide them through the entire process and be the single point of contact the members
- Ensure compliance with Equus policies confidentiality standards and brand reputation.
- Ensure strict adherence to VIP protocol standards during all interactions and events.
- Anticipate needs of elite clientele and deliver bespoke services.
- Coordinate discreet arrangements for special occasions private gatherings and corporate hosting.
Managing Equus Operations
- Implements agreed upon food & beverage policy and procedures in the Equus operations
- Manages in compliance with all local and state laws.
- Comprehends budgets operating statements and payroll progress reports as needed to assist in the financial management of department.
- Participates in the management of departments controllable expenses to achieve or exceed budgeted goals.
- Manages to achieve or exceed budgeted goals.
- Monitor and maintain cleanliness and working condition of departmental equipment supplies and work areas
- Assist in planning and execution of exclusive Equus events high-tea gatherings and networking sessions.
- Coordinate with vendors chefs and event managers to deliver curated experiences.
- Oversee guest list management and ensure personalized touches for frequent members.
- Organize board meetings collaborate with different companies and deliver crisp and prompt service.
- Consistently seeks ways to create memorable experiences for guests through implementation of innovative strategies and practices.
Team Leadership & Training
- Guide hosts in guest handling etiquette and Equus protocol.
- Conduct on-the-job training to improve staff confidence communication and member service.
- Empower team members to anticipate needs and handle complex guest requirements.
- Train and Develop associates as per the training needs analysis to adhere to all standards
- Observes service behaviors of associates and provides feedback to individuals
- Ensures that Brand Standard and LQA standards are adhered to by all associates in the department
MANAGEMENT COMPETENCIES
- Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
- Communication-Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
- Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts identifying and evaluating alternatives and their implications before making decisions and involving and gaining agreement from others when making key decisions.
- Professional Demeanor- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
- Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
- Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates focuses and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.
- Coworker Relationships - Interacts with others in a way that builds openness trust and confidence in the pursuit of organizational goals and lasting relationships.
- Customer Relationships- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the companys service standards.
- Global Mindset -Supports employees and business partners with diverse styles abilities motivations and/or cultural perspectives; utilizes differences to drive innovation engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
- Organizational Capability- Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
- Talent Management- Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
- Applied Learning- Seeks and makes the most of learning opportunities to improve performance of self and/or others.
- Business Acumen -Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team business and administrative challenges.
- Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
- Guest Services - Knowledge of procedures for wake-up services safe deposit boxes room and property amenities property-specific programs (e.g. kids programs) guest rewards programs and local attractions.
- Front Desk - Knowledge of procedures and policies for check-in/check-out; pre-arrival planning; Marriott Rewards Program; Corporate-sponsored programs; Property based systems (i.e. MGS MARSHA PMS Fidelio Opera FOSSE Call Accounting Voicemail Movies Key); vendors products services and merchandise; front desk supply management; room inventory management.
- Problem Resolution- Ability to record track and resolve guest problems via property software (i.e. Guestware FOSSE etc.) handle emergencies and effectively deal with customer issues and complaints.
- Basic Computer Skills - Uses basic computer hardware and software (e.g. personal computers word processing software Internet browsers etc.).
- Mathematical Reasoning - Demonstrates ability to add subtract multiply or divide quickly correctly and in a way that allows one to solve work-related issues.
- Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
- Reading Comprehension- Demonstrates understanding of written sentences and paragraphs in work-related documents.
- Writing- Communicates effectively in writing as appropriate for the needs of the audience.
Required Experience:
Director
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
