Senior Customer Engagement Manager
Senior Customer Engagement Manager
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Job Description
N-iX is a global software development service company that helps businesses across the globe create next-generation software products. Founded in 2002 we unite 2400 tech-savvy professionals across 40 countries working on impactful projects for industry leaders and Fortune 500 companies. Our expertise spans cloud data AI/ML embedded software IoT and more driving digital transformation across finance manufacturing telecom healthcare and other industries. Join N-iX and become part of a team where your ideas make a real impact.
We are looking for Senior Customer Engagement Manager to join our team business development team. The pipeline of potential prospects includes enterprise-size Fortune 100 and Fortune 500 companies and requires direct interaction with clients top executives and decision-making stakeholders. Senior Customer Engagement Manager shall strongly drive sales process get things done with regards to final sales deliverables support sales company standards and practices maintain selling behaviors create positive work climate and foster accounts growth and further development.
Functions:
- Coordination and ownership of the overall sales process from initial contact to the contract execution
- Management of inbound pipeline evaluating the most prospective opportunities and developing and implementing strategies to convert them into new business
- Prepare related documentation and artifacts as part of the clients offering (proposals commercial offers RFI/RFP responses tender documentation targeted presentations etc. necessary to convert an enterprise-size client)
- Keeping an accurate database of developed artifacts and maintaining proper and systematic CRM records (SalesForce)
- Tight cooperation with internal company units/stakeholders and following established processes to ensure smooth project kick-off
- Acting in compliance with all Company Policies & Procedures
Requirements:
- Min 5 years of experience working as EM/Sales Manager SPM/Delivery Manager and Tech/QA Lead directly involved in customer communication qualification business needs understanding able to construct clear sales messages and work on sales strategy within the presales team
- M.S./M.A. degree
- English - advanced; German or other foreign language will be an advantage
- Lead qualification and the clients business need understanding
- Sales process management including internal and external stakeholders management
- Sales documentation preparation with availability to address customer needs up to the point within predefined sales strategy and business model
- Sales strategy development and implementation within a joint presales team
- Company presentation from the perspective of expertise portfolio and delivery capabilities
- IT industry knowledge and IT outsourcing specifics (SDLC Software Development Methodologies Technologies Estimation Techniques PM practices sales quota preparation etc.)
- IT industry sales (outsourcing in particular) such as emotional intelligence prospecting negotiations deal closure etc.
- Typical Services/Cooperation Models of the IT Outsourcing Industry and Billing Models
- Business communication correspondence and business ethics
- High analytical skills (ability to analyze and recognize potential clients needs and find appropriate solutions)
- Strong project management and risk management skills
- Time management and self-organization skills
- Result orientation and ability to provide results in short-term
- Superior presentation skills
- Proactiveness ability to multitask
- Available for business travel
We offer*:
- Flexible working format - remote office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program tech talks and trainings centers of excellence and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
*not applicable for freelancers
Required Experience:
Manager
Employment Type
Full Time
