Real Time Analyst

TaskUs

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profile Job Location:

Antipolo - Philippines

profile Monthly Salary: Not Disclosed
Posted on: 30+ days ago
Vacancies: 1 Vacancy

Job Summary

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Main Responsibilities:

  • Manage the call volume daily attendance and program break schedules
  • Assist with creation of metrics and targets for services
  • Work closely with the Operations team to analyze and help improve their delivery processes
  • Generate ideas for process and service improvement planning
  • Produce daily biweekly and monthly internal reports
  • Assist with projects and other duties as requested or assigned

Skills and Qualifications:

  • Experience with IEX Bliss and Client Tools/Reports
  • Ability to multi-task focus and complete reports for extended periods of time
  • Demonstrate sound work ethic
  • Must have average level Google Sheet skills
  • Ability to create reports in Google Sheets
  • Attention to detail and high level of accuracy
  • Tenured RTA Apprentice in Chariot Account

Personal Attributes:

Ability to take initiative

Flexible team player with a positive attitude

Must have good time management with the ability to work with minimal supervision and under tight timelines
Capable of managing multiple simultaneous projects
Must be friendly and professional with a positive attitude
Organized with the ability to quickly and effectively adapt to change

Excellent attendance record

Able to communicate professionally - oral and written

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.


DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

IC

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors inc...
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Key Skills

  • Bidding
  • Apps
  • Benefits
  • Corporate Recruitment
  • Android Development

About Company

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TaskUs combines expert teammates and cutting-edge technology to solve customer challenges, safeguard users, develop AI and drive growth.

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