Executive - IT Helpdesk (VDI Administrator)
Executive - IT Helpdesk (VDI Administrator)
Posted on :
19-09-2025
Employer Active
1 Vacancy
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Job Description
Technical / Subject Knowledge
- Strong understanding of ITIL processes and service delivery frameworks
- In-depth knowledge of monitoring of server & client performance.
- Expertise across all Microsoft related topics (Server OS () Windows endpoints Active Directory Group Policy SCCM MECM O365 and cloud platform) for installation and troubleshooting
- Proven experience in IT service management preferably in VDI environments (Citrix VMware Horizon Azure Virtual Desktop).
- Technical knowledge of Hypervisor Technologies (VMWare & Hyper-V) also knowhow for Cloud technology.
- Knowledge of IT security policies standards and methodology
- Experience in managing services in hybrid environments (on-premises and cloud)
- Excellent communication coordination and stakeholder management skill
Principal Responsibilities
This role acts as the central coordination point between end-users the IT service desks and the technical team in ITI managing the backend VDI infrastructure.
- Ensures seamless service delivery user satisfaction and continuous improvement of the VDI environment.
- Analyze rectify and solve the problems concerned with Operating System Hardware and Software.
- Implement and maintain ITIL-based processes Demand- Request- Access Incident- and Change-Management for the VDI
- Monitor and ensure timely resolution of VDI-related incidents and service requests.
- Manage escalations and drive troubleshooting and root cause analysis for recurring and critical issues
- Oversee the VDI service lifecycle including onboarding updates and decommissioning
- Monitor VDI usage performance and user experience metrics and drive adoption
- Collect and analyze user requirements and feedback to improve service quality
- Communicate service changes outages and enhancements effectively to stakeholders and drive alignment
- Coordinate with infrastructure teams to ensure high availability scalability and security of the VDI platform
- Ensure compliance with internal policies and external regulations related to security data protection and access control
- Identify opportunities for automation optimization and innovation within the VDI service
- Collaborate with internal teams vendors and partners to evaluate new technologies and solutions
- Support in the development of tools and utilities
- Ensure availability of up-to-date system documentation including local specialties
Required Key Skills (Functional/Technical)
- Degree in Computer Science Information Technology or related field.
- Proven experience in IT service management preferably in VDI environments (Citrix VMware Horizon Azure Virtual Desktop).
- Strong understanding of ITIL processes and service delivery frameworks.
- Familiarity with Active Directory endpoint management tools (e.g. MECM) and cloud platforms.
- Excellent communication coordination and stakeholder management skills.
- Fluent in English (spoken and written); German is a plus.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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