Concierge Waldorf Astoria Doha Lusail

A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel providing information about the hotel and the local vicinity.

What will I be doing

A Concierge you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
• Provide information advice and booking services for a wide variety of Guest enquiries including city tours theatre tickets restaurants doctors flight bookings among others
• Process and deliver messages for Guests
• Deliver and safely storage Guest luggage
• Stay current with all hotel services as well as daily VIP requests and special events
• Ensure orderliness and safety guidelines around the lobby and front door areas
• Provide support to Management as required in cases of emergency
• Project a professional manner with an emphasis on hospitality and Guest service
• Maintain a clean healthy and safety working area
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

EOE/AA/Disabled/Veterans

What are we looking for

Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working in Concierge in a hotel environment

What will it be like to work for Hilton

The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the Worlds Best Workplaces.

We support the mental and physical wellbeing of all Team Members so they can Thrive thanks to innovative programs and benefits such as workplace flexibility career growth and development and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members unique perspectives and voicesalong with those of our Guests Owners Suppliers and Partnersto cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what its like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions of his or her role and to receive other benefits and privileges of employment. Please contact us to request accommodation.