IT Systems Administrator

The Opportunity

Postman is seeking a highly technical IT System Administrator to join our team. The IT Sys Admin will be on the front lines of Postmans IT Support systems. Youll provide world-class tech support to fellow Postmanauts in need of help. As the face of IT the IT Sys Admin must have strong technical troubleshooting abilities be self-motivated have excellent written and verbal communication skills and interact with a combination of technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues install/configure and support the endpoints set up workstations within our offices and assisting with day-to-day operations for Postmans Global IT infrastructure to provide growth for Postmans initiatives. This role will require the candidate to be onsite at our Banglore office three days a week.

What Youll Do

• Provide support to remote and on-site users including onboarding installing and upgrading software Hardware setup and configuring systems workstations and applications.

• Investigate and diagnose problems quickly and efficiently and coordinate with other engineers or 3rd parties as needed to resolve them.

• Work closely with team members in different departments and time zones efficiently and effectively.

• Design Architect and administration of enterprise-wide applications used for productivity & collaboration (GSuite Zoom Slack Atlassian Okta)

• Create and Update Knowledge base articles and self-service documentation.

• Account life cycle management from news hires to account/application deactivations.

• Design and implement efficient and scalable identity and access management solutions and processes

• Ensure SLAs are well defined (and met) as related to current and future workload volumes.

• Independently research and provide both business and technical solutions based on and related to internal customer needs and specifications and deploy them into our production infrastructure.

• Work with IT leadership by proposing the use of new services to maximize productivity and efficiency.

About You

• You have 3 to 5 years of experience working with productivity and collaboration toolsets.

• Solid understanding of SAAS Applications GSuite Okta Slack Jamf Intune Mac OS and Windows OS.

• Experience using ITSM tools for ticket tracking Jira ServiceNow etc.

• Ability to perform in-depth research and troubleshooting for complex technical issues.

• Strong time management and organization skills; able to prioritize multiple requests effectively.

• Highly self-motivated and proactive able to work independently identify opportunities and develop new ideas for efficiencies. Desire to learn and grow.