Associate Support Technician

Join the company defining what it means to be an Impact Lender!

Mortgages are what we do but that doesnt define who we 2008 Movement disrupted the industry with the innovative 6-7-1 mortgage 2023 we pioneered again helping launch Impact Lending a new category of lending. Any mortgage lender that commits at least 10% of its profits to helping the neighborhoods it serves is an Impact Lender.

At Movement we are Impact Lenders. We give 40%-50% of our profits to making an impact in our communities. For us purpose and people have always come before profit.

The Associate Support Technician is responsible for providing technical support and assistance to end-users regarding hardware enterprise software and network/connectivity-related issues. This role involves diagnosing and resolving technical problems installing and configuring computer systems and ensuring the smooth operation of technology environments. The ideal candidate is customer-service oriented technically proficient and capable of working independently or as part of a team.

Responsibilities:

• Triage prioritize categorize resolve and/or escalate cases within our ITSM (Service Cloud - Salesforce) with a focus on meeting SLAs

• Administer and troubleshoot end-user hardware and software on a Microsoft Windows-based domain and a limited number of Mac OS devices

• Work in Active DirectoryEntra ID performing routine duties such as onboarding offboarding password resets group membership and troubleshooting account lockouts etc.

• Troubleshoot and resolve basic mobile device support requests iOS/Android

• Perform asset management duties such as hardware deployment hardware return break/fix inventory reconciliation and fulfilling hardware requests

• Provide user training and support for commonly used applications and systems

• Support end-user functions of the enterprise software application landscape escalating to respective teams as needed

• Maintain service excellence by providing customers with regular updates throughout the management of their incidents and requests

• Participate in IT projects such as upgrades rollouts and migrations that fall within scope of Tier 1

• Troubleshoot basic network and application connectivity issues

• Effectively communicate across multiple channels such as email ITSM cases chat phone and in-person

• Assist with creating and maintaining relevant technical knowledgebase articles

The expected salary range for this position is between:

The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.

We also offer a benefits package that includes:

• Competitive pay

• Benefits Offered: Medical Dental Vision Life Disability Critical Care Hospitalization HSA FSA DCFSA and QTE

• Retirement plan: 401(k) and Roth

• Paid Time Off: 16 days front loaded. Prorated based on the start date month

• 11.5 paid holidays per year

• Employee assistance program

• Excellent career growth opportunity

• Fun team-focused working environment

• Employee driven community outreach program

• Relocation packages available

The application window is anticipated to close on:

Were definitely not your average mortgage company. When youre ready to grow your career AND your impact were ready for you. Were also one of the nations top lenders and are redefining corporate culture. We work hard we have fun we invest in our people and we make a difference. Sound like a plan Good. Learn more at .