Assistant Learning & Development Manager

What are we looking for

An Assistant Learning & Development Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitudebehaviours skills and values that follow:

• Bachelors degree or Diploma in Human Resources Hospitality Management Education or a related field.

• 23 years of experience in Learning & Development or Training roles ideally within the hospitality or service industry.

• Experience managing internship programs and working with educational institutions is a strong advantage.

• Experience in a multicultural international hotel environment is highly preferred.

• Strong presentation and facilitation skills with the ability to engage diverse audiences.

• Excellent organizational interpersonal and communication skills.

• Proficient in Microsoft Office and Learning Management Systems (LMS).

• Positive attitude team spirit and a genuine passion for developing people.

• Fluency in English and Bahasa Malaysia; additional languages are a plus.

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.

If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.

The Assistant Learning & Development Manager supports the hotels training and development initiatives by assisting in the design coordination and delivery of learning programs that enhance team member skills service quality and brand alignment for single/multiple properties as assigned. You will play a key role in fostering a culture of continuous learning and professional growth across all departments. You will also play an active role in managing the hotels internship and apprentice program ensuring a meaningful learning experience for students while supporting the hotels operational needs.

What will I be doing

As the Assistant Learning & Development Manager you will be responsible for performing the following tasks to the highest standards:

• Support the Director of Human Resources in the implementation of the hotels learning and development strategy in line with brand and Hilton standards.

• Coordinate and deliver onboarding sessions for new hires to ensure smooth integration and understanding of Hilton values and procedures.

• Organize and facilitate in-house training programs workshops and e-learning modules tailored to operational and service needs.

• Assist with identifying training needs through performance appraisals departmental feedback and guest service metrics.

• Maintain accurate training records and prepare reports on training attendance effectiveness and ROI.

• Partner with departmental trainers and managers to ensure consistent training delivery and follow-up.

• Assist in the development and execution of talent development programs such as leadership development cross-training and succession planning.

• Monitor compliance training and ensure timely completion.

• Support engagement activities recognition programs and internal communication initiatives that reinforce company culture and values.

• Stay updated on industry trends and innovations in learning methodologies and hospitality service standards.

• Coordinate the recruitment selection and onboarding process for interns in collaboration with local institutions and hotel departments.

• Carry out structured internship & management trainee programs that provide valuable learning experiences aligned with academic requirements and hotel operations.

• Organize intern engagement activities and events to foster motivation connection to the brand and professional development.

• Serve as a mentor and point of contact for interns and the management trainee ensuring continuous support and performance feedback throughout their placement.

• Assist the Director of HR in organizing reward and certification programs

• Ensure that training and development are integrated into business plans and budgets and targeted goals are identified and monitored.

• Take part in the preparation and planning of the Training departments goals and objectives.

EOE/AA/Disabled/Veterans