Customer Engineer Sr.
Customer Engineer Sr.
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming connecting and running technology platforms for self-directed banking stores and restaurants. NCR is headquartered in Atlanta Ga. with 38000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
TITLE: Customer Engineer
LOCATION: Budapest Hungary
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects interacts and transacts with business. NCRs assisted- and self-service solutions and comprehensive support services address the needs of retail financial travel hospitality gaming public sector telecom carrier and equipment organizations in more than 100 countries. NCR () is headquartered in Atlanta Georgia USA.
POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:
Installation maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction
Ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements
Required to perform work on products and services of low complexity specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs workstations and peripherals printers front-end POS systems First Line Maintenance on ATMs and kiosks and single pocket proof encoders
Assisting in site preparation including installation of cable staging of equipment and minor testing of equipment; May also perform required modular swaps and unit replacements
Responds to all customer concerns or problems by resolving them or by escalating them to the proper associate team member territory manager or the Control Tower
Build working relationships with customers and develop informal communication channels with customer account at the local level; Represents NCR in a manner that reflects positively on the image and reputation of the company
Performs periodic preventative maintenance on assigned products; Diagnoses problems makes minor repairs and replaces components (at the module level); Follows appropriate security procedures when working with ATMs and or within financial institution
Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools software vehicles documentation and intellectual property) or as assigned by management; Maintain an appropriate parts inventory as well as parts record keeping
Accurate and prompt reporting of calls and activity as well as other reporting as required; Responsible for tracking and reporting all expenses incurred in the delivery of services including telephone private automobile and/or public transportation
Capturing detailed customer asset information and other data required to complete any invoicing or billing activities
May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports
May require prolonged travel carrying and lifting tool kit/parts of varying weights (1- 50 lbs.); May require bending/squatting walking/standing /sitting for prolonged periods; May be required to work on rotating shifts
Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer
PREFERRED QUALIFICATIONS:
Ability to work with Microsoft Office suite;
Experience on Windows XP Windows 2000 operating systems required Experience in PC Hardware Maintenance and support
A Certification ITE or Polytechnic in Electronics and Communications Engineering
Works well with minimal supervision;
Good problem solving skills;
Ability to pick up new skills quickly;
Ability to work under pressure;
Ability to meet deadlines and produce high quality work
Excellent interpersonal skills/customer relationship skills required
High level of mechanical/electrical aptitude;
Experience on maintaining computer hardware (Desktops Servers peripherals) routers networks switches hubs required
High level of personal integrity;
Support and promote teamwork and cooperative effort
Must have the ability to work a flexible schedule including nights weekends overtime flex shifts and on-call
- Previous experience in NCR or similar equipment is a plus.
EEO Statement
Integrated into our shared values is NCRs commitment to diversity. NCR is committed to being a globally inclusive company where all people are treated fairly recognized for their individuality promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race ethnicity religion gender culture and physical ability. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system NCR employees or any NCR facility. NCR is not responsible for anyfees orcharges associatedwithunsolicited resumes.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCRs commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex age race color creed religion national origin disability sexual orientation gender identity veteran status military service genetic information or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly recognized for their individuality promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system NCR employees or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Employment Type
Full-Time
