Program Manager

Job Opportunity: Aviation Program Manager

Location: Florida USA

About Quvia

Quvia is a fast-growing Series A tech startup at the forefront of revolutionizing connectivity for things in motion. Founded in 2019 and backed by the respected venture capital firm Columbia Capital we are on a mission to deliver seamless digital experiences on planes ships and in the worlds most remote locations. Our first-of-its-kind platform uses AI and machine learning to blend multiple connectivity sources into a single optimized network. We provide end-to-end analytics and dynamic network orchestration to ensure the best possible Quality of Experience (QoE) for leading Fortune 500 companies in aviation cruise energy and shipping.

As an early-stage company with a global presenceincluding our headquarters in the greater Miami region and offices in the UK and Indiaevery employee has a significant opportunity to shape our growth and the future of the industries we serve.

Your Role

Quvia is seeking an Aviation Program Manager who is based in Florida to manage large complex B2B programs with some of the largest and most prestigious airlines in the world. As the program manager and primary communication driver between Quvia and client program stakeholders you will be responsible for highly visible programs with company-wide visibility/impact with large revenue addition you will lead the daily program management with the client to ensure the services and projects are delivered on time and on budget. As a program manager you will likely manage multiple airline clients simultaneously.

The ideal candidate will have at least 5 years experience as a Program Manager in the aviation industry and in a software development setting.

What Youll Do

• The Aviation Program Manager will lead the planning and implementation of a broad coordinated set of deliverables to meet the goals and priorities of Clients in multiple regions/ timezones (APAC EMEA North America)
• Leverage your industry experience and customer management skills to drive highly technical cloud and B2B software services to multiple clients/airlines.
• Manage internal resources for delivery of technical solutions in collaboration with design and service delivery teams.
• Documenting program and customer progress and financial performance of the client program.
• Identify and manage customer services deficiencies and be the ears of the customer representing their needs and desires while working closely with the sales team to propose new solutions.
• Work cross-functionally (typically with the sales team and senior management) to offer alternate solutions and product growth opportunities.
• Function as the primary driver of communication (including broad-based/complex communications) between Client and Customers stakeholders.
• Develop resource utilization and planning tools for program and portfolio management.
• Implement established program management processes dashboards templates policies and metrics.
• Lead timely resolution of key issues decisions escalations and risks.
• Help identify and fix processes and procedures that impede the smooth implementation of customer initiatives and programs.
• Review understand and ensure the Quvia team adheres to the contract and clients agreements.
• Attend our South Florida office periodically for face to face business meetings.
  

What Youll Need

• Location: Candidates must be based in FL.

• Bachelors (4 years) degree in engineering science business or a related discipline.
• Minimum 8 years of increasingly responsible experience with at least five (5) years of experience managing customers via traditional and agileprogram management skill sets.
• Must have experience with PM tools including JIRS MS Projectand SharePoint.
• Experience managing complex Client IT projects preferably Enterprise Networking and Software deployments.
• Experience with IFC and Wireless IFC-related projects and program deployments.
• Excellent written and verbal communication skills with a demonstrated ability to work with cross-functional teams.
• Ability to assist aviation client leaders in managing workstreams milestones and deliverables within a highly regulated and fast-paced environment.
• Ability to think strategically solve problems effectively and tenaciously follow through to ensure client success.
• Results-oriented with strong people and time management skills highly organized motivated and driven to succeed.
• Good judgment and the capacity to independently evaluate situations and identify the optimum action.
• The initiative to seek ways to contribute to the companys success goes beyond a narrow definition of job responsibilities.
• Deals comfortably with senior management and can present and converse with people in positions of authority.

• Experience with handleing customer disputes with win-win resolution options while maintaining the integrity of the contract

• Act as the voice of the customer for Quvia

• Able to identify and then support sales in proposing new solutions for the customer

What Well Offer

• Competitive Salary
• Performance Bonus
• Stock Options
• Private Healthcare Plan including optical and dental care
• Life Insurance
• Flexible PTO 13 US holidays
• 401k plan
• Monthly Phone Allowance
  
  

Quvia will never ask to interview job applicants via text message or ask for personal banking information as part of the interview process. Quvia will never ask job applicants or new hires to send money or deposit checks for the case of doubt please contact us directly at

Quvia is an Equal Opportunity Employer. Employment opportunities at Quvia are based upon ones qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race religion sex (including sexual orientation and transgender status) pregnancy childbirth or related medical conditions national origin age veteran status disability genetic information or any other characteristic protected by law.

Required Experience:

Manager