PRN Patient Services Representative - Outpatient Therapy

PRN Patient Services Representative Outpatient Therapy

Location

Sumner Station

Schedule:

This is a PRN position.

Working hours for this position may vary but will be between 7am-5:30pm.

Your experience matters

Highpoint Health-Sumner with Ascension Saint Thomas is part of Lifepoint Health a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a receptionist joining our team youre embracing a vital mission dedicated to making communities healthier . Join us on this meaningful journey where your skills compassion and dedication will make a remarkable difference in the lives of those we serve.

How youll contribute

A Patient Services Representative who excels in this role:

• Facilitates the patient referral process and obtains appropriate pre-certifications as requested by the provider(s).

• Responsible for greeting patients; check-in check-out scheduling and managing telephones and messages.

• Processes all insurance referrals and/or pre-certifications.

• Facilitates patient appointments with specialists imaging rehabilitation services physical therapy and any/all other facilities the provider recommends for patient care.

• Serves as a referral resource for patients clinical and front office personnel should a patient call or be present within the office.

• Handles information requests including reviewing files and records answering inquiries and responding to incoming work requests.

• Greets visitors and communicates with patients and providers.

• Checks patients in and completes the intake process to include insurance verification and updating demographic information.

• Organizes and sets up appointments for some of the providers as needed.

• Follows up on special function needs.

• Performs electronic chart pre-load process. Also scans documents to the patient electronic chart.

• Performs administrative or clerical duties as assigned including filing reception scheduling and data entry.

• Performs other duties as assigned

What were looking for

The ideal applicant for this role will be able to work in a stressful environment with minimal supervision. They will possess critical thinking skills and exercise decisive judgment. Additional requirements include:

• High school diploma or the equivalent is required.

• Associates degree is preferred.

• 2 years of medical office experience is preferred.

• Experience working with medical records is preferred.

EEOC Statement

Highpoint Health-Sumner with Ascension Saint Thomas is an Equal Opportunity Employer.Highpoint Health-Sumner with Ascension Saint Thomas is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.