Technical Support Specialist

Fort Smith, AR - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

At Aegis Therapies youll be part of a team that truly makes a difference in the lives of others. Here your contributions are as meaningful to us as to those we serve. You dont have to be a caregiver to want to help improve lives. No matter your skills you can help fulfill Aegis mission to inspire change impact lives and innovate to drive success.

By joining our corporate team youll work with others who share your passion and youll receive support from a team that appreciates your unique contributions. We offer a comprehensive benefits package paid time off and the chance to grow your career at a company that values each individual. Apply today.

Position: Technical Support Specialist
Hours: Full Time
Location: Fort Smith AR

GENERAL PURPOSE

Works under the direction of supervisor to assist end users in use of company software networks & computer applications

ESSENTIAL JOB DUTIES

Receive problems from end users via telephone and other electronic communication
Responsible for prioritizing coordination & communication resolution of problems with end users
Establish and maintain good customer relationships
Analyze & research complex problems
Interface with engineers and vendors to resolve common problems
Document concerns and problems
Analyze trends
Implementation of new products
Provide team support and development of support level personnel

QUALIFICATIONS

High School Diploma or equivalent
Minimum two (2) years experience using PC & Microsoft Software
IT phone support or help desk experience preferred
Must be capable of maintaining regular attendance

KNOWLEDGE SKILLS ABILITIES & BEHAVIORS

Excellent oral & written communication skills
Ability to analyze problems effectively
Ability to relate professionally & positively to customers
Ability to teach and train
Must be able to maintain confidentiality regarding patient employee and company proprietary information
Must have the ability to relate professionally and positively and work cooperatively with patients families and other employees at all levels

EEO Statement: Aegis Therapies and its Family of Companies is committed to a diverse workforce and is an Equal Opportunity Employer. For detailed information on your rightsClick Here OR Experience:

Position: Technical Support Specialist
Hours: Full Time
Location: Fort Smith AR