Bellperson

Fort Lauderdale Hotel

Opening in Fall 2025 Omni Fort Lauderdale will provide South Florida with 120000 square feet of event space new food and beverage options a Natural Spring inspired full-service spa and entertainment pedestrian plaza featuring high-end shopping amphitheater charter boat docking and beautiful promenade. The new iconic landmark offers unforgettable views of the Atlantic paired with unrivalled convenience and intelligently designed meeting spaces. The hotel will be directly connected to the Broward County Convention Center immediately adjacent to Port Everglades cruise terminal and less than two miles from Fort Lauderdale Airport.

Be a part of the pre-opening team for theOmni Ft. Lauderdale Hotel!

Opening Fall 2025 theOmni Ft. Lauderdale Hotelis a 29-story hotel located at 1950 Eisenhower Blvd and connected directly to the Broward County Convention. The property offers 801 guest rooms and suites multiple restaurants a vibrant rooftop bar a sprawling pool spa and fitness center. The hotel will also have over 120000 square feet of indoor and outdoor meeting and event space including a grand ballroom junior ballroom 25 breakout rooms and pre-function meeting space with waterfront views.

The Bellman is responsible for providing exceptional customer service to guests by assisting with luggage and room deliveries shoeshines providing directions and information and ensuring a warm welcome and farewell. This role plays a key part in creating a positive first and last impression of the hotel while supporting front desk and concierge operations as needed.

• Engage warmly and professionally with guests using friendly and appropriate language. Make an effort to interact with as many guests as possible creating a welcoming and personalized experience.
• Remain actively engaged with guests at all times. Anticipate their needs and strive to exceed expectations whenever possible.
• Always greet guests with a pleasant smile and open the door for them as a sign of courteous and attentive service.
• Ensure all arriving and departing guests are greeted with the utmost courtesy and provided with prompt efficient service.
• Store retrieve assist and load luggage for guests as needed following the hotel policies and procedures
• Be knowledgeable of parking procedures and assist guests accordingly.
• Provide support to the Concierge and Guest Relations teams as needed assisting with transportation arrangements such as taxi and shuttle scheduling as well as coordinating special guest requests.
• Ensure timely delivery of parcels mail and special deliveries to guestrooms executive offices or meeting rooms.
• Maintain cleanliness and orderliness of public areas and bell closet.
• Follow up on guest complaints to ensure issues are resolved by adhering to the service recovery process.
• Use bell carts effectively and safely.
• Ensure the floor is fully covered at all times to provide continuous support and service.
• Direct guests and whenever possible escort them to their destination within the hotel.
• Notify the Front Desk and Guest Services promptly of VIP arrivals.
• Be familiar with local attractions and businesses prioritizing recommendations of on-site venues.
• Be knowledgeable about all hotel amenities facilities and hours of operation.
• Understand the inter-relationship between departments including Ideal Services Guest Services Housekeeping Food & Beverage Outlets Banquets Sales Engineering and Purchasing.
• Proper phone etiquette; answering the phone with a smile in your voice.
• Follow all company policies and procedures; maintain a clean uniform and professional personal appearance; uphold confidentiality of proprietary and guest information; and protect company assets.
• Perform other duties and special projects as assigned by management.
• Follow all company safety and security policies; report accidents injuries and unsafe conditions promptly; and complete all required safety training and certifications.
• Work collaboratively with team members across departments to ensure a seamless guest experience.

QUALIFICATIONS

• Excellent customer service communication and problem-solving skills.

• Maintain a professional business appearance attitude and performance.

• Ability to work a variety of shifts including weekends and holidays.

• Prior customer service experience preferably in hotels.

• Valid drivers license with the ability to safely operate a vehicle.

ENVIRONMENT & POSITION ANALYSIS:

• Ability to lift carry and place objects weighing up to 50 lbs without assistance.

• Ability to move push and pull objects weighing up to 100 lbs without assistance.

• Ability to stand walk or sit for extended periods or entire work shifts.

• Requires constant motion including bending pushing and pulling.

TOOLS & EQUIPMENT:

• Desktop computer (Opera Alice SALTO Synergy Microsoft Office) printer telephone copier fax machine two-way radio dispatch bell cart

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.