Director, Workforce Management
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Requirements
Benefits
Responsibilities:
- Work with management teams to oversee workforce optimization programs to ensure innovation and standardization of best practices across all divisions.
- Define key metrics to provide managers with a solid understanding of business performance
- Analyze historical trends and future projections to create forecasting scheduling and staffing plans
- Analyze and manage associate training and certifications adjusting as needed to ensure staffing levels are achieved
- Establish reporting methods around key metrics related to WFM and ensure KPIs are met
- Serve as the WFM system owner working with the vendor and Corporate Director of WFM and WFM System Administrator on system issues and upgrades
- Work with internal audit HR and management teams to ensure compliance standards are being met
Requirements
- Education Experience Minimum Bachelors Degree (4-year College or University)
- 5 Years Related Experience in BPO Call Center logistics or workforce management
- 3 Years of leadership experience
- Work with management teams to oversee workforce optimization programs to ensure innovation and standardization of best practices across all divisions
- Analyze historical trends and future projections to create forecasting scheduling and staffing plans
- Analyze and manage associate training and certifications adjusting as needed to ensure staffing levels are achieved
- Establish reporting methods around key metrics related to WFM and ensure KPIs are met
- Work with internal audit HR and management teams to ensure compliance standards are being met
- Serve as the WFM system owner working with the vendor and Corporate Director of WFM and WFM System Administrator on system issues and upgrades
Benefits
- Health Care Plan (Medical Dental & Vision)
- Life Insurance (Basic Voluntary & AD&D)
- Paid Time Off (Vacation Sick & Public Holidays)
- Family Leave (Maternity Paternity)
- Short Term & Long Term Disability
- Training & Development
Required Experience:
Director
Key Skills
- Category Management
- Athletics
- Customer
- ABAP
- Hydraulics
- ITI
About Company
At OneTouch Direct (OTD) , we do things differently. We provide a high-energy, culture-focused environment where we consistently recognize top-performing employees for their hard work. We have been partnering with our Fortune 500 Clients since 1998, and we continue to expand our busin ... View more
