Metadata and Systems Support Specialist
Metadata and Systems Support Specialist
Posted on :
19-09-2025
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1 Vacancy
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Monthly Salary
$ 35 - 42
Vacancy
1 Vacancy
Posted on :
19-09-2025
Job Description
The San Francisco Museum of Modern Art is one of the largest museums of modern and contemporary art in the United States and a thriving cultural center for the Bay Area. We cannot imagine life without art; it inspires and connects us every day. Now more than ever these connections matter and are aligned with our values.
Inclusive: We strive to be a museum of many voices in dialogue.
Passionate: We believe working with art is more than a job or trusteeship - its a way of life.
Brave: We are committed to approaching our work with courage and a sense of adventure always ready to explore new perspectives.
Empathic: We aim to act like a person not an institution.
SFMOMA is a place for the infinitely curious to explore support and experience the art of our time. We believe that modern and contemporary art can influence the way we think view the world and embrace the many voices and perspectives around us. We aspire to foster an environment that elicits joy nurtures a sense of belonging and purposewhere difference is seen as a strength and every one is appreciated for their whole self.
Schedule: Full Time 35 hours/week at least three days working onsite
Reporting to the Director of Archives and Art Resources the Metadata and Systems Support Specialist plays a key role in the successful use of the museums Collections Management System and Digital Asset Management System. The Specialist ensures consistent metadata and content practices fields user questions and maintains clear up-to-date documentation across both systems.
The Metadata and Systems Support Specialist bridges users and system managers by providing frontline support supporting data stewardship and collaborating on process and improvements. Early work will prioritize user support ticket tracking documentation and system familiarity. Over time responsibilities will expand to include ingestion bulk data operations and project-based content work.
This is a data and operationally focused support role designed to improve cross-system alignment and build consistent user experiences. The position works closely with the Collections Information Manager and the Digital Asset Manager to support generous access to data and content related to artworks artists and museum programs in ways that are in alignment with the museums strategic priorities and goals of the Archives and Art Resources (AAR) department and the Collections Exhibitions and Design (CED) division.
In the first year of work in this position key milestones will be:
By 30 days: Become oriented with our CMS and DAMS (understand these key systems user groups and workflows). Meet stakeholders across departments to begin building collaborative relationships. Shadow current support workflows and start responding to simple user requests under supervision.
By the second quarter: Begin independently handling front-line support and routine issue tracking. Create or update documentation (user guides training resources FAQ materials) at the direction of the system managers. Identify recurring user pain points and propose small enhancements or clarify documentation. Assist with metadata cleanup or content ingestion tasks with supervision.
By year one: Manage support workflows including triage documentation development and training in close collaboration with system managers. Manage projects such as metadata audits bulk data imports or improvements to cross-system workflows. Act as the primary liaison for user-system needs to inform and support system improvements led by system managers. Proactively contribute to refining departmental procedures and collaborate on larger-scale integration or migration initiatives.
Responsibilities & Duties
- Provide first-line user support for the DAMS and CMS triaging requests resolving routine issues and escalating complex requests to system managers and vendors.
- Maintain clear up-to-date user documentation and training materials; conduct monthly and ad hoc training sessions for staff.
- Compile and disseminate reports and statistics from the DAMS and CMS supporting departmental and museum-wide needs.
- Coordinate and contribute to data entry and content standards across both systems to ensure consistency and accuracy.
- Collaborate with the CMS and DAMS managers to improve workflows support ingestion projects and document system changes.
- Contribute to bulk data operations metadata cleanup and cross-system integration projects.
- Track and report on common user needs informing system design priorities and institutional planning.
- Support project-based initiatives including data migrations systems upgrades asset ingest pipelines and major metadata audits.
- Foster cross-departmental collaboration by ensuring content and workflows in both systems align with institutional needs.
Qualifications & Skills
- Degree in Library/Information Science Museum Studies or related field; or equivalent work experience.
- Minimum of three (3) years of experience working with collections management digital asset management or similar information systems.
- Demonstrated experience providing technical / user support and developing clear documentation or training.
- Familiarity with metadata standards (e.g. Dublin Core VRA Core CDWA IPTC) and best practices for digital collections.
- Strong organizational skills with a high attention to detail and accuracy.
- Excellent written and verbal communication skills; ability to translate technical concepts into accessible guidance for a broad range of users.
- Ability to work independently while collaborating effectively across teams.
- Comfort managing multiple projects simultaneously and meeting deadlines.
- Experience with Qi NetX or other collection information/DAMS tools.
- Knowledge of SQL desired.
- Background in data migration metadata cleanup or large-scale collections projects.
- Familiarity with museum practices and cross-departmental workflows.
$35.16 - $42.20 an hour
$35.16/hour (starting); $42.20/hour (position)
This is a union position subject to the provisions of the Collective Bargaining Agreement.
Job posting open date:9/17/25
All jobs posted will remain open for at least five business days.
We encourage both internal and external candidates to apply within the initial open posting period as the application close date may or may not be extended beyond that initial period. Applications will not be accepted after a posting has been closed.
Location: San Francisco 151 3rd Street.
Benefits: PTO Medical Dental Vision Flexible Spending Accounts Pet Insurance Life and AD&D Coverage Disability Insurance Mental Health and Wellness Benefits Discount Programs Pre-Tax Commuter Benefits 403(b) Retirement Savings Plan SFMOMA Membership and more
At SFMOMA we do not believe that any applicant can or should meet every qualification listed in a job posting. We are committed to welcoming applicants from all backgrounds and professional paths who are inspired to join a mission-driven community-oriented organization grounded in inclusivity passion bravery and empathy.
If this describes you we encourage you to apply.
Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
SFMOMA is an equal opportunity employer that is committed to diversity equity inclusion and accessibility. No person shall be discriminated against based on race color religion gender gender identity age genetic informationancestry/national origin marital status disability medical condition HIV status sexual orientation veteran/military status and any other category protected by federal of state law.
You may request reasonable accommodation if you are unable to or are limited in your ability to access job postings or provide additional information asked in the job posting.
You can request reasonable accommodation by contacting the People Team at
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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