Emergency Communications Specialist

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profile Job Location:

Murfreesboro, TN - USA

profile Monthly Salary: Not Disclosed
Posted on: 30+ days ago
Vacancies: 1 Vacancy

Job Summary

Job Title

Emergency Communications Specialist

Department

University Police

Salary

$42994 - $53098; commensurate with experience

Job Summary/Basic Function

The Emergency Communications Specialist (ECS) is the first link in the emergency response chain. The ECS answers and prioritizes incoming emergency and non-emergency phone calls from the campus community and general public requesting assistance or information. As a result the ECS is required to listen and process information quickly assign available police resources and provide assistance to callers and gather facts and information for responding officers. ECS personnel must quickly determine the necessary resources and provide information to responding emergency personnel (police/fire/EMS) to ensure an appropriate and timely response. The ECS must be capable of performing job functions during periods of stress and have the ability to function independently or in conjunction with other Communications personnel. Calls for assistance must be answered calmly and the ECS must handle emergency situations dispassionately and logically to communicate effectively with the public and first responders. The ECS is required to monitor and communicate with first responders using 2-way radio systems and provide officers in the field with access to criminal information databases and other resources. The ECS provides service to university police officers as an information resource and is responsible for generating police response records utilizing a Computer Aided Dispatch system (CAD).
As essential employees ECS staffing of the Communication Center is required 24-hours a day. This staffing requirement necessarily results in shift work and requires coverage for weekends holidays and during periods of inclement weather.

Required Education

High School diploma or High School Equivalency (HSE) required.

Required Related Experience

Required to take and pass a psychological examination and a pre-employment drug screen.

Required License/Registration/Certification

Valid Drivers License.

Desirable Related Experience

One year progressively responsible police or emergency service dispatch experience. Computer Aided Dispatch experience. Experience with computer aided police dispatching software preferred. Automated Records Management System (ARMS or ARMS 2020) experience highly preferred.

Desirable License/Registration/Certification

NCIC/TIES basic certification preferred.

Documents Needed to Apply

Cover Letter & Resume Required

MTSU offers a comprehensive benefits package including but not limited to the following:

  • Sick Leave
  • Vacation Leave for Administrative/Classified Staff/12-month Faculty
  • 13 paid University holidays
  • Medical dental vision and life insurance
  • Retirement plans
  • Optional 401K and 403B Deferred Compensation Plans
  • Educational benefits for the employee and their spouse and dependents
Click here for additional information.

MTSU is an equal opportunity affirmative action employer that values diversity in all its forms. Women minorities individuals with disabilities and protected veterans are encouraged to apply.

Proof of U.S. citizenship or eligibility for U.S. employment is required before employment (Immigration Control Act of 1986). Clery Act crime statistics for MTSU are available at or by contacting MTSU Public Safety at .

MTSU is a Tobacco & Drug-Free campus.

This position requires a criminal background check. Therefore you will be required to provide information about your criminal history to be considered.

For individuals requiring reasonable accommodation to apply:In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation to apply for a position with MTSU please call or email

Application Review Date:October 1 2025


Required Experience:

Unclear Seniority

Job TitleEmergency Communications SpecialistDepartmentUniversity PoliceSalary$42994 - $53098; commensurate with experienceJob Summary/Basic FunctionThe Emergency Communications Specialist (ECS) is the first link in the emergency response chain. The ECS answers and prioritizes incoming emergency and ...
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