Senior ImplementationProject Manager
Senior ImplementationProject Manager
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1 Vacancy
Job Description
The Opportunity
In this role you will serve as the Implementation Manager leading implementation teams and performing project management for Eunas Budget Enterprise SaaS solution. You will provide public sector budget consulting and support to our clients. Based on client requirements configure Euna Budget Enterprise review customer reporting requirements and map fields in Euna Budget Enterprise to the customers reports perform application testing and provide client documentation. Familiarity with public sector budgeting accounting or other public sector work experience is addition to support our clients you need to read SQL query a database and understand stored procedures.
In this role you will provide exceptional customer service throughout the implementation process from project kickoff to post-implementation support. You will manage project plans and timelines ensure milestones are met and proactively communicate project status updates to clients and internal stakeholders. You will also work with clients to identify areas for process improvement and recommend how they can best leverage our software solutions to achieve their business goals. Additionally you will be responsible for training and supporting end-users to ensure a smooth transition to our software solutions. Finally throughout the project you will be responsible for maintaining high customer satisfaction and helping drive client retention and growth. Following the completion of the project you will provide support to your clients when issues are submitted through a ticket tracking system.
Required Experience
- Bachelors degree in business administration Computer Science or a related field.
- 10 years of experience in public sector budgeting at a city county state or similar or software implementation consulting.
- Excellent communication and interpersonal skills.
Strong project management skills with the ability to manage multiple projects simultaneously.CAPM or PMP is a plus
Other Experience
Masters degree in public administration or public policy.
Experience with software implementation lifecycle methodologies.
Experience working with clients to understand their business processes and requirements.
ERP either through implementation or use in the public sector.
Experience using Microsoft SQL Server preferred.
Responsibilities
- Work with cross-functional teams to deliver software solutions to clients on time and within budget.
- Collaborate with clients to understand their business processes and requirements and identify opportunities for process improvement.
- Create project plans and manage project schedules budgets and resources.
- Conduct regular project meetings and status updates with clients and internal stakeholders to ensure project success.
- Conduct regular project meetings and status updates with clients and internal stakeholders to ensure project success.
- Manage project risks and issues and escalate to senior management as necessary.
- Provide exceptional customer service throughout the implementation process and ensure customer satisfaction.
- Train clients on using the software solutions and provide ongoing support to ensure successful adoption.
- Work with internal teams to identify areas for improvement in the software development process and make recommendations for process improvements.
Stay current with industry trends and best practices in software implementation and consulting and share knowledge and expertise with the team.
Create appropriate documentation to allow a successful transition from implementation to post-implementation support.
- Provide exceptional customer service throughout the implementation process and ensure customer satisfaction.
Travel
Most client work is done remotely but expect up to 2 on-site visits per implementation no more than 8 total trips per year.
Location
This position will be hybrid with 3 days/week in our Atlanta GA office.
WhatItsLike to Work at Euna Solutions
At Euna Solutions we carefully foster a work environment where employees have a safe space for creative and intellectual freedom and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.
Here are some of theperksthat Euna employees enjoy:
Competitive wages
Wepaycompetitive wages and salaries and we only expect an honest 40-hour week for it.
Wellness days
Whats better than a long weekend An extra-long weekend!Euna Employees enjoy 2 extra days off in the summer to extend long weekends! Extra days to decompress and spend time doing the things you love.
Community Engagement Committee
At Euna we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through timegiftsand skills.
Flexible work days
Weunderstandthat what a workday looks like differs by employee and the role requirements. Through our interview processwellwork with you to ensureitsa fitfor you and the specific roleyoureinterested in.
Benefits
Askus for a copy of our health and dental benefits!
Culture committee
Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions as well as for miscellaneous fun.
About Euna Solutions
Euna Solutions is a leading provider of purpose-built cloud-based software that helps public sector and government organizations streamline procurement budgeting payments grants management and special education administration. Designed to enhance efficiency collaboration and compliance Euna Solutions supports more than3400organizations across North America in building trust enabling transparency and driving community impact. Recognized on Government Technologys GovTech 100 list Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions.
To learn more visit.
Please visit our website: check out our LinkedIn Pages believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements we encourage you to apply! We recognize that people have unique career journeys and ifyoureexcited about this role and know you can bring something great to the team then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small) please let us know.
For any inquiries or requestsregardingaccessibility at Euna Solutions please emailor call our officeat1.877.707.7755. Upon requestappropriate accessibleformats or arrangements will beprovidedas soon aspracticable.
Required Experience:
Senior IC
Employment Type
Full-Time
