Senior Systems Administrator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
RBC Bearings Incorporated(NYSE: RBC/RBCP) is a leading international manufacturer of highly engineered precision bearings components and essential systems for the industrial defense and aerospace industries. Founded in 1919 the Company is primarily focused on producing highly technical and/or regulated bearing products and components requiring sophisticated design testing and manufacturing capabilities for the diversified industrial aerospace and defense markets. We currently have 52 facilities of which 37 are manufacturing facilities in ten countries and our market capitalization is approximately $8.9billion.
JOB TITLE/LOCATION:
Senior Systems Administrator Oxford CT
DESCRIPTION:
The Sr. Systems Administrator position is responsible for supporting end users both onsite and remotely by deploying new equipment and software and performing preventative maintenance on existing equipment. This position is also responsible for networking configurations server builds and maintenance network and server performance troubleshooting and other administrative level networking and server duties such as disaster recovery. The person should have in-depth technical knowledge of IT end user support and be well versed in industry trends.
ESSENTIAL FUNCTIONS OF THE JOB:
- Provides technical input on how to address strategic IT initiatives. Able to assist in the implementation of strategic initiatives related to servers and networking.
- Provides technical support to resolve or assist in the resolution of hardware and software problems.
- Provides guidance assistance coordination and follow up on customer questions problems or malfunctions of all systems applications hardware and software installed or maintained by the technology department.
- Interprets evaluates and resolves if possible telephone inquiries pertaining to the functional operation of all installed application hardware and software products supported by technology.
- Analyzes complex inquiries and determines appropriate technical area or vendor to resolve problems.
- Follows up on specific inquires or requests to ensure customer satisfaction.
- Provides input for the improvement of processes and procedures and/or policies.
This role also requires a high level of competence in multiple disciplines coupled with the ability to think strategically manage time effectively prioritize work according to severity work as part of a geographically dispersed team support customers at other sites develop and maintain good working relations with customers and peers maintain a strong customer focus and exercise a high level of professionalism at all times.
RESPONSIBILITIES:
- Install and cable servers desktops and storage devices
- Support and implement both LAN and WAN technologies and configurations
- Support and implement Windows-based systems and applications including build and configuration
- Support and implement application servers and associated storage (SAN / NAS) to include VLANs and services associated with solutions in the data center
- Work with network phone data center and manufacturing vendors as needed
- Oversees desktop services and standards (e.g. hardware/software data locations etc.)
- Coordinate the processing of incoming calls to the Help Desk via both telephone and e-mail to ensure courteous timely and effective resolution of end user issues.
- Coordinate and/or perform hands-on/remote support and training at the desktop level.
- Support the establishment of and adherence to the help desk service level agreement.
- Assist with the administration and execution of IT resource request.
- Monitor the performance of Help Desk activities and documented resolutions identify problem areas and devise and deliver solutions to enhance quality of service and to prevent future problems
- Record track and document the help desk request problem-solving process including all successful and unsuccessful decisions made and actions taken through to final resolution.
- Determine severity of incidents and efficiently escalate them when appropriate.
- Evaluate documented resolutions and analyze trends for ways to prevent future problems.
- Perform hands-on fixes at the desktop level including installing and upgrading software installing hardware implementing file backups and configuring systems and applications.
- Provides training troubleshooting and support to network and communication system users.
- Own requests and incidents received from customers via telephone email voicemail Helpdesk and other sources from the point of receipt through to resolution.
- Liaise with third parties and IT partners to escalate calls which may otherwise result in customer follow ups / dissatisfaction to proactively ensure that the customer is satisfied with the service received.
- Effectively use internal standard collaboration tools to improve workflow task management and team administration.
- Travel to remote sites when and where required to assist with projects and/or troubleshooting
EDUCATION:
- High School Diploma Associates degree in an IT related field is preferred.
- 7 years of experience of relevant work experience; 5 years with Associates
- 7 years of experience maintaining/supporting Windows Server (2012 and newer) environments at an enterprise level
- High level of Experience with Desktop operating systems
- Excellent troubleshooting skills
- Excellent research skills
- Technical documentation skills
- Strong written and oral communication skills possess the ability to interact with senior management and technical staff in a professional manner
EXPERIENCE:
- Networking (TCP/IP WINS DNS DHCP)
- Ability initiative and accountability to execute broad assignments requiring minimal direction
- Experience and skills supporting Active Directory and/or virtualization technologies
- Certifications or Other Professional Credentials:
Network and A certifications are encouraged - Deep understanding of enterprise datacenter technologies including Networking Security TCP/IP and DNS
We offer competitive compensation and excellent benefits including Medical Dental Pension Plan and company matched 401k plan.
RBC Bearings is an Equal Opportunity Employer including disability and protected veteran status.
Required Experience:
Senior IC
Key Skills
- Computer Science
- Active Directory
- Computer information Technology
- PowerShell
- OS
- Windows
- Database
- SCCM
- Linux
- SAN
- Troubleshoot
- Backup
- Setup
- Technical Support
- UNIX
About Company
MARBCOis a wholly owned local enterprise established in 1981 and principally offers supply & services to the Oil, Gas, Petrochemical Industries, Government departments in the U.A.E. The company's Activities encompass all aspects of engineering project services, supply includin ... View more
