Operations Manager Hybrid Delmarva Area
Operations Manager Hybrid Delmarva Area
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$ 48000 - 52000
1 Vacancy
Job Description
- 401(k)
- Competitive salary
- Paid time off
Schedule: MondayFriday 8:00 AM 5:00 PM with occasional support outside standard hours
Paid Time Off: 10 days annually
- Coordinate and optimize technician schedules to maximize productivity.
- Support technicians in the field ensuring they have what they need to succeed.
- Review completed jobs for accuracy documentation and customer satisfaction.
- Handle customer escalations with professionalism and empathy.
- Conduct follow-up calls with customers to confirm satisfaction.
- Generate and update estimates with accuracy.
- Monitor accounts receivable and follow up on outstanding balances.
- Act as the in-house expert on our field management software: Service Titan helping streamline processes and reporting.
- Provide regular updates on key performance metrics.
- Perform other duties as assigned to support the business.
- Experience in operations dispatch property management or service-related roles.
- Proficiency with field management software ServiceTitan a must.
- Excellent communication skills with both customers and field staff.
- Calm organized and able to juggle multiple priorities without losing focus.
- Strong problem-solving skills with a service-first mindset.
- Able to work independently and take ownership of results.
- Must be based in the Delmarva region occasional travel is required for field support.
- Estimating and collections experience preferred.
- Salary range of $48000 $52000 annually (based on experience).
- 10 days paid time off annually.
- Hybrid role: mix of remote work and in-person support.
- Opportunity to grow with a family-owned business expanding across Delmarva.
- Supportive close-knit team environment where your work makes a direct impact.
Flexible work from home options available.
The 800 Craftsmen who represent our Brandare the heart and soul of our turn-key white-glove home repair maintenance and improvement are skilled and experienced in many trades but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven winning TEAM please apply to the position(s) available by selecting Show Me All Jobs above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directlyto the franchise owner and all hiring decisions will be made by the management of that franchise. All inquiries about employment atthis franchise should be made directly to the franchise owner and not to Ace Handyman Services Corporate.
Required Experience:
Manager
Employment Type
Full-Time
