Eligibility Technician 2 (PCN 068291M)
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Job Summary
Job Description
This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply.
Welcome to the Department of Health!
Wed be delighted to have you join our team.
If you envision yourself in this role and are ready to start an exciting career with us apply today!
This position is open to Alaska Residents only.
Please check our residency definitionto determine if you qualify.We invite you to watch our Welcome to DPA video here:You Will Be Doing:
In this position you will be part of the statewide Public Assistance Eligibility Team. Together we will help Alaskan families elders and those in need reach higher levels of independence and self-sufficiency. Eligibility Technicians assist the public by connecting them to a variety of public assistance programs and services our agency provides.Tips for Success in This Position:
- Computer Skills: Most tasks are computer-based so good typing skills (30 words per minute or more) and strong data entry abilities are recommended.
- Technical Proficiency: Familiarity with using the internet toggling between browsers managing multiple computer screens and a working knowledge of the Microsoft Suite and its components are beneficial.
- Public Interaction: This role involves extensive contact with the public. Being empathetic while explaining the need for information or determining benefits is highly recommended.
Mission and Values/Culture:
The Division of Public Assistance (DPA) is dedicated to supporting Alaskans in need by providing them with basic living expenses and promoting self-sufficiency.We treat individuals and families with respect and strive to help them achieve higher levels of independence while valuing their cultural geographic and economic diversity.
Benefits of Joining Our Team:
The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe in career and opportunities within our division.
We provide a competitive benefit package flexible work schedules and job stability.
The Working Environment You Can Expect:This position is located in Juneau Alaska
This position joins a statewide eligibility team in local Public Assistance offices across the state.
Are you someone who enjoys taking on challenges with rewards If yes we would like to invite you to join one of our dynamic teams at the Division of Public Assistance. Working with us offers a unique and ever-changing experience that is both challenging and rewarding. Our aim is to develop a more modern and adaptable system that can serve Alaskans better. Come and be a part of the solution.
Who We Are Looking For:
The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:- Customer Service:Works with clients and customers (that is any individuals who use or receive the services or products that your work unit produces including the general public individuals who work in the agency other agencies or organizations outside State government) to assess their needs provide information or assistance resolve their problems or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Computer Skills:Uses computers software applications databases and automated systems to accomplish work.
- Resilience:Deals effectively with pressure; remains optimistic and persistent even under adversity. Recovers quickly from setbacks.
- Self-Management:Sets well-defined and realistic personal goals; displays a high level of initiative effort and commitment towards completing assignments promptly; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.
- Oral Communication:Expresses information (for example ideas or facts) to individuals or groups effectively taking into account the audience and nature of the information (for example technical sensitive controversial); makes clear and convincing oral presentations; listens to others attends to nonverbal cues and responds appropriately.
To view the general description and example of duties for this job class please go to the following link and search for Eligibility Technician 2: QualificationsOne year of entry level experience as an Eligibility Technician 1 with the State of Alaska;
OR
One year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations.
Substitution:
Post-secondary education in such fields as sociology social work psychology counseling human services vocational rehabilitation developmental disabilities behavioral sciences business public administration or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours 1 month).Additional Required Information
At the time of the interview please provide the following:
- Three (3) professional references whom we may contact by phone one (1) of whom must be your current or most recent supervisor if not already provided in the application.
- Current performance evaluation if available.
- A copy of academic transcripts (unofficial is okay; please ensure that the institution name/URL is listed on the transcripts) is used to support that you meet the minimum qualification competenciesif not already provided in the application.
Please read the information below carefully. This applies to your application submission.SUPPLEMENTAL QUESTIONS
For your application to be evaluated you mustanswer the Supplemental Questions.
The State of Alaska uses four proficiency levels to measure and describe an applicants level of competence in applying certain behaviors knowledge skills and abilities to accomplish a specific task. The four proficiency levels are Mastery Fluency Literacy and Discovery. You must rate your proficiency level for each competency listed in the supplemental questions.
CLASSIFICATION
This Position Description is currently being reviewed by the Division of Personnel & Labor Relations Classification Section. Depending on the outcome of the allocation this recruitment pool may or may not be utilized to fill this vacancy.
CLASSIFICATION STUDY
This position is currently under review as part of the Public Assistance Field Services Study; therefore the title and/or pay range currently assigned may be subject to change upon implementation of this class study.EDUCATION
To verify education is being used to meet and/or support the required minimum qualifications/competencies you must fill in the Education section of the application If you have not obtained a degree please indicate the number of units completed Copies of transcripts are required to verify educational credentials used to meet or support the minimum qualifications/competencies for a position and are required with each application (Unofficial is okay; please ensure the institution/URL name is listed on the transcripts) Transcripts can be attached at the time of application or provided at the time of interview; if not transcripts will be required before employment.
SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
If education is completed in a foreign college or university it may be used to meet the above requirements if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs or an accredited U.S. state university reports the other institution as one whose transcript is given full value or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.The omission of the required documentation listed will result in an incomplete application and you will not receive further consideration.
WORK EXPERIENCE
When using work experience not documented in your application please provide the employers name job title employment dates and whether you worked full-time or part-time Applications will be reviewed to determine if the responses are supported and if minimum qualifications are met Work experience needed to meet the minimum qualifications must be documented in the application If the application does not support minimum qualifications the applicant may not advance to the interview and selection phase of the recruitment A resume will not be used to determine that minimum qualifications have been met for the position you are applying for.
If you have currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level Ensure your time and any subsequent flex promotion(s) are documented as a separate position This is required as minimum qualifications require experience at a particular level in which the lower level may not be considered If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.
NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application.Noting see resume or CV or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.
The State of Alaska does not provide VISA Employer sponsorships.MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via a hard copy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or another database you MUST use a Workplace Alaska online or hard-copy application to apply successfully. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska How to Apply webpage found here: regarding the application process can be directed to the Workplace Alaska hotline at (toll-free) or (907) 465- 4095. If you choose to be contacted by emailplease ensure that your email address is correct on your application and that your spam filter will permit emails from the domain.For information on allowing emails from the domains visit the Lost Password Help page at STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodations auxiliary aids or services or alternative communication formats please call 1- in Juneau or TTY: Alaska Relay 711 or 1- or correspond with the Division of Personnel & Labor Relations at P.O. Box 110201 Juneau AK 99811-0201. The State of Alaska is an equal-opportunity employer.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1- (toll-free) or if you are in the Juneau area. Requests for information may also be emailed to
For assistance with applying for a password please visit InformationFor specific information about the position feel free to contact the hiring manager at:Name/Title: Angela Boyd / Eligibility Technician 4Phone:Required Experience:
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