Patient Access Specialist

Winchester Cardiology And Vascular Medicine PC

Job Location:

Martinsburg, PA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The Patient Access Specialist plays a vital role in ensuring a positive experience for our patients and visitors by welcoming them with warmth professionalism and a smile. This position is responsible for providing seamless patient registration managing incoming inquiries handling payments and supporting clinic operations through efficient administrative processes.

Our Patient Access team helps patients navigate the check-in and check-out process while coordinating important information across departments. As a key part of our collaborative front office team the Patient Access Specialist is often the first and last impression of our practice making strong communication and interpersonal skills a must.

Essential Duties and Responsibilities:

Warmly greets patients and visitors in a prompt friendly and courteous manner to identify their needs and provide assistance.
Updates patient demographic and insurance information with accuracy ensuring all required forms are completed and documentation is current.
Reviews patient accounts and works with team members to collect copayments coinsurance and outstanding balances in a respectful and professional way.
Places patients with the most appropriate and suited provider based on appointment type provider availability and clinical need.
Schedules appointments tests referrals and coordinates follow-up care as needed while ensuring scheduling guidelines are followed.
Acts as a liaison between patients and clinical staff promoting clear communication and a positive experience.
Answers phone calls responds to inquiries and directs callers to the appropriate departments or resources.
Manages incoming documents and orders with attention to detail to ensure accuracy proper documentation and compliance with privacy standards.
Utilizes computer tools including the Epic EMR system to access charts verify information and manage patient scheduling and communication tasks.
Scans and sends medical records to appropriate physicians departments or staff as requested.
Requests medical records from outside facilities as needed.
Maintains compliance with HIPAA regulations and company standards at all times.
Supports team flow by assisting with front desk coverage schedule management and task delegation through our Buddy System.

Schedule

Monday through Friday 8:00 AM to 4:30 PM.

Benefits

At Winchester Cardiology and Vascular Medicine we value our employees and offer a comprehensive benefits package designed to support your well-being work-life balance and financial future. Our benefits include:

Affordable Health Coverage Choose from medical dental and vision insurance plans with low premiums. We also offer medical insurance options at no cost to the employee.
Generous Paid Time Off (PTO) Accrue 3 weeks of PTO per year.
Paid Holidays & Extra Time Off Receive 7 paid holidays and 2 additional half-days.
401(k) Retirement Plan Receive an annual employer contribution to your 401(k).
Exclusive Employee Perks Program Access savings on thousands of items including concert tickets amusement parks travel retail discounts and more!
Supplemental Health Coverage Additional coverage options are available to customize your benefits package and provide extra financial protection.

Qualifications

High school diploma or equivalent.
Previous experience in a medical office clinic or healthcare setting preferred.
Strong verbal and written communication skills with a commitment to providing inclusive patient-centered service.
Knowledge of medical terminology and administrative procedures is a plus.
Proficiency in using computers scheduling systems and office equipment.
Ability to multitask in a fast-paced environment while maintaining accuracy and professionalism.
Demonstrated ability to work effectively as part of a team and independently.
Ability to lift and carry up to 15 pounds.
Strong understanding of HIPAA guidelines with the ability to maintain strict confidentiality and privacy of patient information.

All employees of Winchester Cardiology and Vascular Medicine P.C. are required to comply with company protocols regarding COVID-19 and other infectious diseases. This includes adherence to vaccination policies safety measures and any additional health protocols established to protect the well-being of patients staff and the community.

At Winchester Cardiology we are committed to maintaining a diverse and inclusive workplace where all employees are treated with respect. We are an Equal Opportunity Employer and consider all applicants without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other characteristic protected by line with this commitment we provide reasonable accommodations for individuals with disabilities to ensure equal opportunity in the application and interview process. Please contact us at to request an accommodation.

Required Experience:

Unclear Seniority