Front Desk Customer Service Representative

Norwalk, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Responsive recruiter

Are you looking for a great gig where the work is actually fun Do you want to work somewhere you can get real job experience and make a difference Check out Goldfish Swim School! Were a rapidly growing award winning franchise that is not your typical company!

Here at Goldfish Swim School we change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards gift cards and fun social events! We offer paid training flexible shifts and due to the rapid growth of our schools advancement opportunities exist for the right candidate.

Goldfish Swim School is seeking qualified applicants for a Front Desk Representative at our location in Norwalk CT.

Job Summary: The Front Desk Representative promotes quality customer service processes sales and registrations and is responsible for representing the company in a positive image as they will lead in growing Goldfish Swim Schools member base.

Duties and Responsibilities:

Greets visitors and checks students in on the computer system.
Discusses membership options with prospective families and register new students.
Answers incoming phone calls and emails in a professional manner direct inquiries and messages to the proper staff member.
Assists members with purchases of merchandise and vending.
Prepares student schedules for instructors and schedules private parties.
Resolves customer concerns/complaints using a professional approach and follow-up.
Provides occasional administrative support for management personnel including the General Manager and Assistant General Manager.
Fulfills other duties and responsibilities as assigned by the Employer.

Preferred Qualifications:

High school diploma or GED required. Some college preferred.
3-5 year of previous customer service and/or administrative office experience.
Intermediate computer skills required with knowledge using Microsoft Office.
Excellent interpersonal communication and organizational skills.
Speaking Spanish (but not required)

Work environment: While performing this job the employee is sometimes exposed to heat and humidity. Noise level is usually moderate.

Tropical Vibes & Impacting Lives!

You feel it the moment you walk in. Theres more than vibrant colors a tropical theme and happy children. Theres something different something extraordinary. Something truly GOLDEN. Its passion. Not just a passion for kids or a passion for swimmingits a special passion for changing even saving lives by being a part of kids learning to swim.

When you work at Goldfish youre not just an employee. Youre a part of something bigger. Youre making an impact; a splash in the lives of the children in your community. Youre an integral part of a team working together to move forward a mission. Youre also making waves in your future learning life lessons in and out of the pool through mentorship leadership and passion. At Goldfish its more than a job - its an endless pool of possibilities opportunities and life-changing moments!

Making Waves with Passion Purpose & Core Values!

At Goldfish our core values are at the heart of everything we do and behind every decision that we make. To us these values are more than just words - theyre embraced with purpose in our everyday lives and what allows us to make a splash in our community and in the lives of our members and our team!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things make the right decisions and treat people with Integrity Compassion Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about lifes accomplishments by remembering to Celebrate!

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages benefit programs and terms and conditions of employment which may vary at each Goldfish Swim School location.

Required Experience:

Unclear Seniority

Responsive recruiterAre you looking for a great gig where the work is actually fun Do you want to work somewhere you can get real job experience and make a difference Check out Goldfish Swim School! Were a rapidly growing award winning franchise that is not your typical company!Here at Goldfish Swim...

Responsive recruiter

Goldfish Swim School is seeking qualified applicants for a Front Desk Representative at our location in Norwalk CT.

Duties and Responsibilities:

Greets visitors and checks students in on the computer system.
Discusses membership options with prospective families and register new students.
Answers incoming phone calls and emails in a professional manner direct inquiries and messages to the proper staff member.
Assists members with purchases of merchandise and vending.
Prepares student schedules for instructors and schedules private parties.
Resolves customer concerns/complaints using a professional approach and follow-up.
Provides occasional administrative support for management personnel including the General Manager and Assistant General Manager.
Fulfills other duties and responsibilities as assigned by the Employer.

Preferred Qualifications:

High school diploma or GED required. Some college preferred.
3-5 year of previous customer service and/or administrative office experience.
Intermediate computer skills required with knowledge using Microsoft Office.
Excellent interpersonal communication and organizational skills.
Speaking Spanish (but not required)

Work environment: While performing this job the employee is sometimes exposed to heat and humidity. Noise level is usually moderate.

Tropical Vibes & Impacting Lives!

Making Waves with Passion Purpose & Core Values!

We go above and beyond with every detail to create a GOLDEN Experience!

We believe in nurturing a culture that provides WOW! Customer Service

We do the right things make the right decisions and treat people with Integrity Compassion Trust

We meet and exceed expectations so you see Extraordinary Results

We make a big deal about lifes accomplishments by remembering to Celebrate!

Required Experience:

Unclear Seniority

Key Skills

Typing
Data Entry
Customer Service
Basic Math
Computer Skills
Windows
Banking
Upselling
Pricing
Sanitation
Cash Handling
Stocking

Apply Now

About Company

Norwalk

Premier swim school with swim lessons for 4 months to 12 years. Our children’s swimming lessons make learning to swim fun! Find a swim school near you!

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