Microsoft Dynamics 365 Client Partner

A Day in the Life

• Client Relationship Management
• Serve as the primary point of contact for Strategic & Engaged client accounts.
• Develop and maintain deep trusted relationships with key client stakeholders and executives.
• Act as a client advocate internally ensuring needs and expectations are clearly communicated and met. Balance advocating for the client and Stoneridge to ensure mutually beneficial outcomes.
• Conduct regular business reviews and check-ins to monitor satisfaction and identify emerging needs. Maintain an Account Plan for each client.
• Business Growth & Cross-Selling
• Identify and pursue opportunities to expand services within existing accounts through cross-selling and upselling.
• Collaborate with internal subject matter experts to craft compelling solutions for client challenges.
• Work closely with Practice Leaders and Sales Executives to scope and price new engagements within your accounts.
• Meet or exceed revenue growth targets and retention for assigned accounts.
• Prioritize learning about key solutions (Microsoft and Stoneridge offerings) and industry trends to better support client conversations.
• Delivery Leadership & Oversight
• Provide high-level guidance on project direction and ensure alignment with client goals. Engagement levels will vary by client classification.
• Monitor delivery performance and resource alignment in partnership with delivery teams (Projects and Support).
• Intervene strategically when client relationships or delivery need support or course correction.
• Participate in key delivery meetings and ensure successful handoffs between teams.
• Client Data Management
• Ensure all client information activities and opportunities are accurately captured and regularly updated in CRM and account management systems.
• Leverage client data to inform account strategies identify trends and enhance service delivery.

Preferred Qualifications

• Bachelors degree in Business Administration or related field or equivalent work experience
• 8 years of experience in the software industry ideally in a B2B environment
• 8 years of industry and/or consulting experience with a strong focus on client delivery
• 5 years of hands-on product experience and leading software implementations
• 5-7 years of experience with Dynamics 365 Customer Engagement
• Proven ability to design innovative solutions that address complex business needs and streamline or automate processes
• Strong background working with Microsoft technologies and integrations particularly within the Microsoft ecosystem
• Experience managing multiple priorities or projects simultaneously in a fast-paced environment
• Demonstrated ability to lead mentor and support team members (people management experience preferred)
• Solid understanding of organizational change management especially in the context of ERP or large-scale technology initiatives
• Excellent written and verbal communication skills with the ability to engage effectively with stakeholders at all levels
• Comfortable presenting project updates risks and strategic recommendations to executive sponsors and project teams
• Strong technical aptitude and a proactive approach to problem-solving
• Collaborative mindset with the ability to work independently while contributing to team and business goals
• Ability to build and maintain strong working relationships across teams clients and partners
• Ability to communicate effectively in both spoken and written English
• Exhibits Stoneridge Softwares Core Values of Integrity Technical Excellence Tenacity Client Centric and Enjoy your Work


*Years of experience are not required to be consecutive listed under preferred qualifications

• Work Location: This position is available remotely in the United States or remotely in the following Canadian Provinces: Alberta British Columbia Manitoba New Brunswick Newfoundland Nova Scotia Ontario Prince Edward Island and Saskatchewan.


• Travel Required:Incumbent is expected to regularlymeetwith client teamsacross the United States and Canada (up to 25%) and willbe asked to attend industry events from time to time


• Visa Sponsorship Information:Visa sponsorship is not offered for this position. Applicants must be authorized to work for ANY employer in the U.S. or Canada.

Compensation

• Our philosophy is to provide compensation that isCompetitiveEquitable andDriven by Performance. Various factors impact our pay ranges including market conditions and national salary data. To determine competitive salaries within this range we consider candidates skills qualifications and experience. These are national ranges inclusive of bonus opportunities and could represent multiple role levels.


US (USD): $145300 - $209700
Canada (CAD): C$147400 - C$218300


Stoneridge reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. No agency emails calls or solicitations are accepted without a valid agreement.

Health and Wellness

• Medical Insurance (premiums for employees paid for by the company)
• Dental Insurance
• Vision insurance
• 401(k) contribution program (US) or RRSP Benefits (Canada)
• Life insurance
• Disability Benefits
• Paid parental leave
• Paid flexible time off
• Paid sick time(US) or floater days (Canada)
• Paid holidays
• Flexible work schedules
• Mobile/internet reimbursement
• Employee and family assistance program
• Learning and development allowance
• Employer charitable contribution
• Social wellness clubs
• Paid business mileage
• Home office and wellness allowance (US Only)
• HSA contribution(US Only)