Eligibility Technician I/II (Desert Locations Only)
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Job Location:
Desert Hot Springs, CA - USA
Yearly Salary:
$ 45198 - 67371
Posted on:
19-09-2025
Vacancies:
1 Vacancy
Job Summary
ABOUT THE POSITION
- BASED ON THE NUMBER OF APPLICATIONS THIS POSTING MAY CLOSE WITHOUT NOTICE. EARLY APPLICATION IS ENCOURAGED.
The County of Riversides Department of Public Social Services (DPSS) Self-Sufficiency Division and Childrens Services Division is recruiting multiple bilingual and non-bilingual Eligibility Technician I/II positions throughout theDesert Regiononly.- Desert Region: Desert Hot Springs Banning Indio Coachella Cathedral City Mecca and Blythe
In addition to an exciting and challenging career opportunity with DPSS Self-Sufficiency or Childrens Services the County of Riverside offers a competitive salary* outstanding benefits package and actively promotes a healthy work/life balance. Benefits include: a starting rate of 10 days paid vacation* sick-time accrual a CalPERS defined benefit retirement plan medical flex benefit of $823 monthly paid vision short-term disability life insurance voluntary deferred compensation (457) and 12 paid holidays a year.
Teleworking as an Eligibility Technician may not be considered until newly hired employees pass their 18-month probationary period. After successful completion of this probationary period teleworking can be requested but is not guaranteed.
Video Recorded Interviews
The Department of Public Social Services interviews for this position will be held by pre-recording the interview. Candidates who meet all requirements will be invited via email link to pre-record their responses to interview questions. The video will be reviewed at a later date by the hiring panel.
Meet the Team!
TheRiverside County Department of Public Social Services (DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community.
The Riverside County Department of Public Social Services (DPSS) provides services and assistance to protect and empower vulnerable people in our community.For questions about this career opportunity please contact:
*Competitive Salary during the 18-month probationary period Eligibility Technicians will receive various increases. After the probationary period 4% increases are scheduled on the anniversary date until the max rate of pay is achieved. For more information please visit the benefits tab of this posting.
*Vacation Accrual (Bi-Weekly Accrual): 0 < 3 year 80 Hours (10 Days) 4 < 9 years 120 Hours (15 Days) 10 or more years 160 Hours (20 Days)jfc: EXAMPLES OF ESSENTIAL DUTIES
- Initially participate in Eligibility Technician Induction Training consisting of formalized class training and on-the-job training which would give instruction to learn the typical duties performed by the journey level classes.Interview applicants for and recipients of one or more aid categories to assist them in the completion and clarification of the application and declaration forms upon which eligibility decisions are based; conduct such interviews in the Department of Public Social Services by phone or in private homes hospitals nursing homes and other locations outside of the Department; obtain pertinent information concerning such items as income other financial resources and financial obligations/debts from applicants and recipients; obtain additional information to resolve discrepancies in the applications and declarations by telephone correspondence or personal interviews.Determine eligibility in accordance with established procedures; dictate or record information for case records.Interpret program regulations and other pertinent material to applicants recipients and the general public.Maintain a focus on meeting the needs of internal and external customers; develop and maintain effective relationships with others; relate well to people from varied backgrounds and in different situations; show understanding courtesy tact empathy concern and politeness.Obtain necessary information during phone and in-person interviews by establishing rapport explaining the purpose of the interview responding to customer concerns/questions and/or asking appropriate follow-up questions.Write information using accurate grammar in a manner that is clear well-organized and follows a logical progression to ensure the writing is tailored to the intended audience or purpose.Use external systems applications search engines and databases including web browsers and web-based information systems to conduct research in order to determine and/or verify eligibility.Compute amount of grant authorized and perform other similar required computations.Prepare and maintain other documents associated with the eligibility determination process.On the basis of observation or of needs expressed by applicant orally or in specified locations on the applications and declaration forms refer all applicants and recipients who appear in need of social services to designated social work staff members after completing the appropriate referral forms.
MINIMUM QUALIFICATIONS
- ELIGIBILITY TECHNICIAN I: $21.7308 $28.5905Highly Desired:Working knowledge of CalSAWs (State Automated Welfare System) as well as interviewing clients to gather information and assisting clients with completing applications; and English-Spanish bilingualism.Required Education/Experience:OPTION IEducation: Graduation from high school or attainment of a satisfactory score on a G.E.D. examination.Experience: Two years of general or specialized clerical experience.OPTION II
Education:Graduation from high school or attainment of a satisfactory score on a G.E.D. examination.Experience: Two years of responsible experience that includes substantial work involving public contact interviewing math computations or completing complex forms.OPTION III
Education: Completion of 60 semester or 90 quarter units from an accredited college or university preferably with course work in social welfare sociology social/human services other behavioral sciences business/public administration or a closely related field to the assignment.Experience: None required.Knowledge of: Interviewing and record keeping techniques; standard office procedures and practices.Ability to: Interview effectively in a variety of settings; accurately gather record and correctly evaluate data necessary for the determination of eligibility for various public assistance programs; correctly interpret the rules and regulations; speak and write effectively; maintain accurate and systematic records establish priorities and meeting deadlines. deadlines.ELIGIBILITY TECHNICIAN II:$23.7862 $32.3930Highly Desired:Working knowledge of CalSAWs (State Automated Welfare System) as well as interviewing clients to gather information and assisting clients with completing applications.Required Education/Experience:Education: Graduation from high school or attainment of a satisfactory score on a G.E.D. test.Experience: Twelve months of experience performing duties comparable to Riverside Countys Eligibility Technician I classification.Knowledge of: The goals of public social service agencies; the basic laws rules and regulations governing eligibility and grant determinations for public assistance programs; interviewing and record keeping techniques; problems requiring referral to the social service staff; standard office procedures and practices; Microsoft Office.Ability to: Interview effectively in a variety of settings; accurately gather record and correctly evaluate data necessary for the determination of eligibility for various public assistance programs; correctly interpret the rules and regulations governing eligibility determinations to applicants recipients and the general public; speak and write effectively; work with diverse populations and discuss sensitive matters; use a computer and navigate software interfaces; maintain accurate and systematic records; change focus rapidly; organize and process a high volume of work; identify problems requiring referral to other Department staff. SUPPLEMENTAL INFORMATION
- Other RequirementsPossession of a valid California Drivers License may be required.Whats NextThis recruitment is open to all applicants.Testing Information
All candidates will be REQUIRED to take an online test as part of the application process for this position. It is important that the instructions provided in the email are followed exactly.Candidates who indicate that they are bilingual in Spanish will be required to take and pass an un-proctored Spanish bilingual assessment.The Human Resources Department may require you to verify your identity and confirm test scores by retesting in a proctored environment. The County does not provide test scores to applicants.
For questions regarding this recruitment
For specific questions regarding this position contact Genesis Ochoategui at
APPLICATION INFORMATION
Veterans Preference
The County has a Veterans Preference Policy applicable to new hires. To qualify upload a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service and a copy of your spouses letter of disability (if applicable) with your application. For privacy reasons it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans Veterans Preference Policy C-3 is available here: Accommodations
The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation please visit the Disability Access Office web page located at: of Education
If using education to qualify or when requested by the recruiter upload a copy of any license(s) official/unofficial transcript(s) degrees and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators Inc. (AICE).
Work Authorization Requirement
Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs including H1-B visas and will not provide sponsorship for any employment-based visas.Equal Opportunity Employer
The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race color religion sex national origin age disability sexual orientation gender gender identity gender expression marital status ancestry medical condition (cancer and genetic characteristics) genetic information or denial of medical and family care leave or any other non-job-related factors.Pre-Employment
All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.Probationary Period
As an Approved Local Merit System all County of Riverside employees except those serving At Will are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding County Resolution or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.General Information
Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.
Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process examinations Veterans preference pre-employment accommodation or other employment questions please refer to our web site .
If you are experiencing technical problems you may contact the applicant support desk Monday through Friday 6 am to 5 pm Pacific Time at or toll-free 1-.
Required Experience:
IC
Key Skills
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- Arabic English Translation
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