Support Technician II- Senior Desktop ( 226 Days)

Dallas Independent School District

Job Location:

Dallas, IA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Provide higher level technical support to DISD central staff in resolving computer peripheral network related issues
Resolve district central staff EAD user and computer accounts access issues (e.g. SSO MFA VPN Remote Access) and support district administrative software platforms productivity suites VPN clients and other administrative department specialized software
Travel to other Dallas ISD locations to perform client support services
Ensure customer satisfaction and adhere to the IT Client Support Services Service Level Agreement (SLA)
Escalate Tier 2 LAN and WAN connectivity failures to the appropriate Information Technology Departments
Document interactions incidents service requests using the District IT Service Management System
Create technical documentation for other Information Technology Department staff in supporting district wide convocation live forums or other district special events and contribute to knowledge bage
Point of contact for Client Support Services technology vendors when servicing district departments

Accredited High School Diploma or equivalent (U.S.A. Equivalency); Bachelors degree preferred
Two years experience in Information Technology support services
Must have one of the following certifications: CompTIA A Google Workspace Administrator or Apple Certified Support Professional
Experienced in Android Apple iOS MacOS Chrome operating systems and the Google Suite applications.
Proficient in analyzing and resolving technology hardware and software failures.
Knowledge of application deployment and support tools in Microsoft System Center Configuration Manager (SCCM) is a plus.
Knowledgeable in wired and wireless network technologies.
Experienced with user and device management in Microsoft Active Directory.
Effective communication skills.

Watson Candidate Assistant is here to answer questions about working at Dallas ISD.

Required Experience:

Senior IC