Technical Service Engineer

Tokyo - Japan

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

GSD (Genetic Sciences Division) Commercial Global Services & Support

Job Band 6

*Band1-5Band6

Bigfoot Thermo Fisher Scientific - JP

About Us

Thermo ScientificApplied BiosystemsInvitrogenFisher ScientificUnity Lab ServicesPatheonPPD

Thermo Fisher Scientific - JP

Essential Duties and Responsibilities

APJ

Thermo Fisher Scientific Inc. is seeking a highly skilled and motivated Technical Service Engineer to join our APJ Remote Technical Support team. As a Technical Service Engineer you will have the unique opportunity to apply your expertise in Flow Cytometry and Cell Sorting to improve customer experience and contribute to the overall success of our company.

What will you do

Excel in delivering outstanding customer support through effectively resolving instrument hardware and software related inquiries.

Engage with customers via phone email and remote support tools to ensure their satisfaction.

Collaborate across functions within the global organization to optimize instrument performance and ensure the success of our customers within APJ region.

Work closely with Applications Support and Field Service Engineers to prioritize activities and ensure a successful outcome including occasional travel to customer sites to perform technical support in Japan.

Manage service requests and administrative responsibilities.

Customer relationship management written documentation of service activities and effective interaction and communication with internal personnel manufacturing and sales.

Contributes to achieving specific Global Service & Support (GSS) related targets as defined for revenue profit service order volume etc.

Responsibilities include:

Direct technical/hardware support assistance for customers.

Focus on remote resolution and dispatch avoidance.

Prioritize customer experience and allegiance.

Support continuous improvement projects as requested.

Some travel will be required as needed for customer technical support training and meetings.

Other duties as assigned.

Qualification /

B.S. (or equivalent experience) or higher in science/engineering or a related field.

Professional background in life sciences cell biology biomedical engineering or related subjects.

Proven ability to diagnose and resolve problems on electronic and mechanical instrumentation in a scientific laboratory environment with a focus on remote resolution.

Application experience with Flow Cytometry. Preferred application experience with Cell Sorting.

Excellent analytical interpersonal and communication skills with the ability to explain complex technical issues in a clear and concise manner.

Proficiency in both verbal and written communication in English as well as a good command of Japanese.

Basic software skills and computer literacy.

Thermo Fisher ScientificThermo Fisher Scientific

Thermo Fisher Scientific is a world-class company that values performance quality and innovation. With our commitment to R&D and our global reach we provide our employees with the resources and opportunities to make significant contributions to the world. Join us today and start your story with Thermo Fisher Scientific.

Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob Description GSD (Genetic Sciences Division) Commercial Global Services & SupportJob Band 6*Band1-5Band6 Bigfoot Thermo Fisher Scientific - JPAbout UsThermo ScientificApplied BiosystemsInvitrogenFisher ScientificUnity Lab ServicesPathe...