System Administrator â Field Services (ServiceNow / ITSM) Dallas, TX - Onsite Contract

Dallas - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: System Administrator Field Services (ServiceNow / ITSM)
Location: Dallas TX - Onsite
Employment Type: Long-Term Contract

Role Overview

We are seeking a System Administrator (Field Services) with strong expertise in ServiceNow and ITSM tools to support enterprise-level desktop support operations. This role will be responsible for ensuring smooth system administration service delivery and incident/problem resolution within the ITSM framework.

Key Responsibilities

Provide end-to-end desktop and field services support for end users across the organization.
Manage and maintain ServiceNow ITSM modules (Incident Problem Change Service Request).
Monitor troubleshoot and resolve hardware software and system-related issues.
Perform system administration tasks including account provisioning access management and configuration updates.
Ensure compliance with IT policies security standards and best practices.
Collaborate with cross-functional teams to escalate and resolve critical IT incidents.
Generate and analyze ITSM reports for continuous service improvement.
Contribute to process automation and optimization within ServiceNow.

Required Skills & Qualifications

5 7 years of experience in System Administration / IT Manager / Field Services / Desktop Support.
Hands-on experience with ServiceNow ITSM modules.
Strong knowledge of incident problem and change management processes.
Solid troubleshooting skills for desktop laptops mobile devices and peripherals.
Familiarity with Active Directory Windows OS and enterprise applications.
Excellent communication documentation and customer service skills.

Nice-to-Have

ITIL certification or knowledge of ITIL best practices.
Experience in automating workflows in ServiceNow.
Exposure to SCCM Intune or similar device management tools.

Job Title: System Administrator Field Services (ServiceNow / ITSM) Location: Dallas TX - Onsite Employment Type: Long-Term Contract Role Overview We are seeking a System Administrator (Field Services) with strong expertise in ServiceNow and ITSM tools to support enterprise-level desktop suppo...