Test Engineer - L3
Test Engineer - L3
Posted on :
18-09-2025
Employer Active
1 Vacancy
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Job Description
JD:
Job Description
Required Skills & Experience
Key Responsibilities
third-party systems (e.g. CRM Workforce Management Analytics).
Required Skills & Experience
- 4-5 years of professional experience in Testing and Administration in Genesys Cloud
- Hands-on experience with Genesys Cloud Admin Console (User/Role configuration
- Strong experience in functional and system testing of contact center solutions.
- Good understanding of telephony concepts (SIP VolP IVR ACD Routing Call Recording).
- Familiarity with integrations (APIs CRM systems workforce management tools).
- Proficiency in test management and defect tracking tools (e.g. JIRA ALM TestRail).
- Strong troubleshooting skills for call routing reporting and system issues.
- Excellent communication and collaboration skills with ability to work in cross-functional teams.
Key Responsibilities
- Perform functional integration regression and UAT testing for Genesys Cloud Contact
- Validate and test routing strategies call flows IVR chatbots and digital channels within Genesys Cloud.
- Work with Genesys Cloud Admin Console to configure test and troubleshoot contact center features.
- Support test planning test case design test data creation and execution.
- Conduct
third-party systems (e.g. CRM Workforce Management Analytics).
- Identify document and track defects using tools like JIRA/ALM.
- Collaborate with developers business analysts and administrators to ensure defects are resolved and retested.
- Perform validation for system performance scalability and reliability in the Genesys environment.
- Provide input for process improvements automation opportunities and test strategy optimization.
Employment Type
Full-time
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