Test Engineer - L3

Trigent Software Private Limited

Job Location:

Chennai - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

JD:

Job Description

Required Skills & Experience

4-5 years of professional experience in Testing and Administration in Genesys Cloud

Contact Center environments.

Hands-on experience with Genesys Cloud Admin Console (User/Role configuration

Routing setup Queues Architect call flows).

Strong experience in functional and system testing of contact center solutions.
Good understanding of telephony concepts (SIP VolP IVR ACD Routing Call Recording).
Familiarity with integrations (APIs CRM systems workforce management tools).
Proficiency in test management and defect tracking tools (e.g. JIRA ALM TestRail).
Strong troubleshooting skills for call routing reporting and system issues.
Excellent communication and collaboration skills with ability to work in cross-functional teams.

Key Responsibilities

Perform functional integration regression and UAT testing for Genesys Cloud Contact

Center solutions.

Validate and test routing strategies call flows IVR chatbots and digital channels within Genesys Cloud.
Work with Genesys Cloud Admin Console to configure test and troubleshoot contact center features.
Support test planning test case design test data creation and execution.
Conduct

end-to-end testing for integrations between Genesys Cloud and
third-party systems (e.g. CRM Workforce Management Analytics).

Identify document and track defects using tools like JIRA/ALM.
Collaborate with developers business analysts and administrators to ensure defects are resolved and retested.
Perform validation for system performance scalability and reliability in the Genesys environment.
Provide input for process improvements automation opportunities and test strategy optimization.

JD: Job Description Required Skills & Experience 4-5 years of professional experience in Testing and Administration in Genesys Cloud Contact Center environments. Hands-on experience with Genesys Cloud Admin Console (User/Role configuration Routing setup Queues Architect call flows). Str...