Genesys Cloud

Miami, FL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Role: Genesys Cloud

Location: Miami FL

Responsibility:

Expertise in Genesys Cloud CX.
IVA/Conversational AI GenAI agent assist and speech/text analytics.
CRM/ITSM integration WEM/WFO and automation experience.
Strong client-facing and orals leadership skills.
MS Coplilot Studio (Contact Center AI) experience for IVA/Agent Assist and conversational AI orchestration.

Role: Genesys Cloud Location: Miami FL Responsibility: Expertise in Genesys Cloud CX. IVA/Conversational AI GenAI agent assist and speech/text analytics. CRM/ITSM integration WEM/WFO and automation experience. Strong client-facing and orals leadership skills. MS Coplilot Studio (Contact Cent...