Concierge / Experience Planner PT
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Job Location:
Hot Springs - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location
The Omni Homestead Resort & Spa
Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766 theyve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia we are a four-season resort that boasts superb restaurant dining experiences championship golf spa winter sports and numerous other activities ideal for families and corporate outings.
The Omni Homestead Resort & Spas associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Homestead Resort & Spa may be your perfect match.
Job Description
To provide assistance and services to guests related to activity bookings to ensure an optimal guest experience that is pleasurable and informative while generating ancillary revenue
Responsibilities
Essential Functions:
- Maintain regular attendance in compliance with Omni standards as required by scheduling which will vary according to the needs of the resort.
- Maintain high standards of personal appearance and grooming which include wearing the proper attire/uniform and name tag when working.
- Assist in arranging all transportation needs with both 3rd party transportation companies and resort transportation department.
- Assist with the delivery of parcels mail special deliveries etc. to guest rooms when applicable.
- Ensure that the public areas (lobby) are maintained clean and tidy and communicate with housekeeping when further assistance is required
- Interact with other departments to ensure that guests needs are satisfied.
- Speak with guests in a friendly warm manner making them feel welcome to the hotel.
- Proactively work to seek out ways in which to improve the hotel experience for our guests.
- Handle special requests including but not limited to flowers in-room amenities and reservations for off property restaurants and activities.
- Must have thorough knowledge of the property guestrooms package options and amenities of the property
- Make outbound activity sales calls; offer customized room and package products spa services golf recreation and dining/food & beverage options (when applicable)
- Assist as a liaison with golf spa f&b and all resort activity staff to arrange appointments tee times and reservations.
- Process activity confirmations and complete appropriate point of sale transactions for specific activities.
- Answer inbound calls; check voicemail/inbox and answer emails in a timely manner
- Respond to guest requests for Experience Planner services in a timely manner
- Email relevant correspondence with appropriate departments
- Make detailed reservation notes in reservation to ensure accuracy
- Other duties as may be assigned by management
Qualifications:
- Attain a high propensity for customer service.
- Previous luxury hotel experience is preferred
- Must be able to work a flexible schedule and willingness to work nights weekends and holidays.
- Customer service oriented ability to multi-task detail orientation and excellent organizational skills needed.
- Knowledge of the surrounding area and nearby towns within 2 hour radius.
- Strong knowledge of Microsoft Office Software and computer programs (Opera ResortSuite Open Table Alice Synergy)
Physical Requirements:
- Ability to stand for entire scheduled shift.
Tools and Equipment:
- Computer printer telephone pen/pencil photo-copying machine file folders filing cabinet fax machine
Working Environment:
- Interior of hotel in normal office conditions.
Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Key Skills
- GIS
- JAWS
- Military Experience
- Business Management
- Emergency Management
- Joint Operations
- Production Planning
- Relationship Management
- Strategic Planning
- ERP Systems
- Exercise Planning
- MRP
About Company
Find hotels and resorts for your vacation, wedding or business travel. Book with Omni Hotels & Resorts, with over 50 locations across the US and Canada.
