Patient Registration Clerk, Outpatient Rehabilitation - Full Time, M-F, Days

Hocking Valley Community Hospital (HVCH) is currently seeking a Patient Registration Clerk to join our friendly hard-working team.

• Outpatient Rehabilitation - Full Time Monday - Friday Days
• Onsite at hospital
• The starting rate is $15.50/hr. firm based on service

What We Offer

• Referral bonuses stay incentives and incentive pay opportunities.
• Flexible scheduling opportunities to help with work-life balance burnout and mental well-being.
• Medical Dental and Vision insurance is paid in part by the hospital. Opt out pay out option for full time employees.
• Life/AD&D and Long-Term Disability are paid by the hospital.
• Voluntary Life and Supplemental Insurance options such as Short-Term Disability Cancer Accident etc.
• Flexible Spending Accounts (Healthcare and Dependent Care) and Health Savings Accounts.
• OPERS pension plan with a hospital contribution of 14% and optional Deferred Compensation for retirement.
• Paid sick vacation and 11 paid holidays with carry-over and cash out options. Vacation can be used after 90 days of employment as it accrues.
• Student Loan Forgiveness and Federal Tuition Grant Programs such as Public Service Loan Forgiveness.
• Tuition/Education Reimbursement.
• Tuition Discounts: Hocking College (50% discount on tuition) Mt. Carmel College of Nursing Ohio Christian University Chamberlain University Walden University Excelsior University Purdue Global and Grand Canyon University.
• Brand new State-of-the-Art SIM Lab for advanced training and education.
• Clinical Ladder/Residency program for nurses.
• Operational Fun / Project Joy to bring fun back to healthcare employees to help with satisfaction engagement health and well-being and to help reduce healthcare burnout.
• Single location free and close parking - no dealing with taking shuttles to work!
• Grow Your Own Program to financially support employees in obtaining certifications/licenses while working at the hospital.
• Education development and career advancement opportunities.
• Employee Assistance Discounts and Wellness programs.

Our Desired Candidate Will Have

• High School Diploma (or GED or High School Equivalence Certificate) strongly preferred.
• One year previous medical office and patient registration experience strongly preferred.
• Knowledge of administrative and clerical procedures and systems such as word processing managing files and records and other office procedures and terminology.
• Computer literacy good typing skills is necessary.
• Knowledgeable of insurance providers is a plus.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.
• Self-starter with the ability to adapt.
• Excellent communication skills.
• Ability to function as a team player.

In This Role You Will

• Greet and interview all patients for registration and enter information into the computer correctly.
• Complete required registration forms (MSP ABNs waiver etc.) and obtain authorized signatures.
• Take patient and/or employee payments such as co-pays and record payment appropriately as described in department policies and procedures.
• Verify that money in the safe is accurate at shift end as described in department policies and procedures.
• Receive and place all outgoing and incoming telephone calls.
• Receive all incoming messages for the answering service and relay message to physicians and members of the service.
• Answer the phone properly by greeting in a friendly manner; transferring phone calls when needed; asking the customer if you can place them on hold before transferring.
• Monitor patient traffic to ensure patients do not wait unnecessarily.
• Be knowledgeable of and gather health insurance information for billing purposes.
• Maintains patient confidentiality and adheres to HIPAA guidelines.
• Perform routine typing and clerical duties.
• Make department director aware of all sensitive situations which would affect the department or hospital.
• Other duties as assignment by Management to effectively run the department.

Who We Are

Welcome to Hocking Valley Community Hospital your trusted full-service critical access hospital located in the heart of beautiful Hocking Hills Logan Ohio. We are dedicated to providing exceptional care close to home ensuring that our community has access to high-quality medical services without the need to travel far. Equipped with state-of-the-art equipment and technology we deliver advanced medical treatments and diagnostic services to meet your healthcare needs. As a winner of the Press Ganey HX Guardian of Excellence Award HVCH is in the top 5% of healthcare providers in delivering the best patient experience in the past year.

Safety is our top priority and we are committed to maintaining the highest standards for both patients and employees. Our friendly and compassionate team fosters an employee-first culture as evidenced by our 4/5 rating on Indeed from current and past employees. We also rank in the top 20% in Wellbeing Scores highlighting our commitment to the well-being of our staff. Our dedication to patient care is reflected in our excellent patient satisfaction scores as we proudly rank 10th out of 134 hospitals in Ohio.

Check us out at for more information!

Not familiar with Hocking Hills See our serene beauty and abundance of outdoor and family activities:

Hocking Valley Community Hospital (HVCH) is an Equal Employment Opportunity Employer and as such we are committed to having a workforce that reflects diversity at all levels. Both applicants and employees are treated without regard to race color religion national origin citizenship age sex sexual orientation gender identity marital status ancestry physical or mental disability veteran status or any other characteristic protected under applicable law.

Hocking Valley Community Hospital has a zero tolerance substance policy including any form of marijuana and completes extensive drug screening on candidates and employees. We also conduct extensive background checks that adhere to the Ohio Revised Code for public hospitals. Please ask HR if you have any questions or concerns at