SITEC - PC Technician - Cannon AFB, NM
Share
Job Location:
Cannon Air Force Base, NM - USA
Monthly Salary:
$ 51000 - 82000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Responsibilities
Peraton requires a PC Technician to support the Special Operation Command Information Technology Enterprise Contract (SITEC) 3 EOM.
This position is located at Cannon AFB NM
The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM its Component Commands its Theater Special Operations Commands (TSOCs) and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration change license and asset management; conduct training and perform Install Move Add Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM the CIO/J6 organization and ultimately the end-user who operate around the globe 24x7x365.
The PC Technician plays a pivotal role within our IT infrastructure team providing incident management support in line with the SIE OPORD.
Roles and Responsibilities:
- Performs a variety of services in support of end users and/or missions for the various components and commands residing at the locations assigned and as directed by leadership.
- Manages and provides day-to-day support for End User Devices that provide local or remote access whether using wired or wireless connectivity.
- Provides troubleshooting and resolves technical issues.
- Conducts application and data migration necessary as a result of hardware or software IMAC or re-installation.
- Troubleshoots and repairs software and network connectivity issues.
- Builds configures and tests IT equipment in accordance with applicable standard hardware configuration(s) software image(s) procedures and specific requirements.
- Plans engineers coordinates installs and/or manages equipment installations.
- Recommends upgrades to and replacements in accordance with policies and procedures.
- Integrates tests and verifies remote access hardware and software.
- Supports approved peripheral devices.
- Interfaces directly with customers to provide training and to resolve issues related to services.
- Provides IMAC services.
- Coordinates with the Enterprise CSD Site/Local Helpdesk OEMS Network Server Architecture and/or Engineering and the requesting organization.
- Conducts pre-install and site surveys as necessary.
- Makes use of Remedy for receiving documenting and closing tickets.
- Updates management tools as required.
- Makes use of available tools to troubleshoot and resolve issues such as SCCM McAfee InTune Forescout Tivioli and/or Hypori.
- Provides telephony instrument services including but not limited to provision telephones configures and connect VoIP telephones key secure equipment change the usernames enable and disable extension mobility and activate and deactivate telephone features.
- Manages and provide day-to-day support for VDI clients.
- Integrates tests and verifies VDI client hardware and software with USSOCOMs VDI standard client image.
- Recommends upgrades to and replacements for hardware and software utilized by VDI clients.
Qualifications
- Min 6 years with HS Diploma 4 years with AS/AA degree 2 years with BS/BA degree
- Active DoD SECRET clearance with ability to get TS/SCI clearance
- At least one years of experience in IT support experience.
- DoDD 8570.01-M IAT II certification is required
- Experience with Windows OS O365 suite of applications basic multimedia systems multi-functional devices and mobile devices.
- Experience inhardware and software installation configuration and troubleshooting along with strong problem-solving and customer service skills.
- Experience with active directory security group management exchange distribution lists and file share permission assignment.
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
IC
Key Skills
- Computer Hardware
- IT Experience
- Tcp/IP
- LAN
- Mobile Devices
- Technical Writing
- Windows
- TCP
- DoD Experience
- Operating Systems
- Remedy
- Technical Support
About Company
Peraton provides innovative solutions for the most sensitive and critical programs in government today, developed and executed by scientists, engineers, and other experts.
