Help Desk Administrator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Details
Description
Womens Care founded in 1998 is a leading womens healthcare group in the United States dedicated to providing the highest quality of care for women through their reproductive years and beyond. With 100 locations and over 400 OB/GYNs and specialists across the country Womens Care provides comprehensive patient care in obstetrics gynecology gynecologic oncology urogynecology gynecologic pathology breast surgery genetic counseling maternal fetal medicine laboratory services and fertility.
The Help Desk Administrator provides IT support to end users to resolve hardware and software issues throughout the organization.
- Assists end users in resolving hardware and software issues by fielding telephone calls and email communication. Diagnosing problems and performing troubleshooting activities for laptops desktops and basic network equipment.
- Documents tracks and monitors reported problems to facilitate timely resolutions.
- Utilizes ticket tracking systems to document user technical issues and resolutions.
- Participates in deployment projects with other IT teams and the company at large.
- Performs site visits to our various locations to help troubleshoot issues proactively prevent issues as well as help with new initiatives.
- Be the face of IT to our users and approach all tasks with an enthusiastic and positive attitude.
- On-call during nights and weekends on a rotating basis.
- Demonstrates and embodies the Womens Care mission and core values.
- Compliance with all HIPAA rules regulations and guidelines.
- Other duties as assigned.
Qualifications
Qualifications:
- High school diploma or equivalent.
- Minimum of 1-2 years relevant experience within IT.
- Must be familiar with a variety of the fields concepts practices and procedures.
- Excellent customer service skills.
- Good analytical and troubleshooting skills.
- Basic knowledge of computers operating systems and terminology.
- Familiar with Microsoft operating systems and Microsoft applications.
- Ability to manage multiple tasks while effectively focusing on priority issues.
- Ability to create document and follow processes and procedures.
- Ability to work as a member of a team.
- Ability to work independently with minimum oversight.
- Excellent written and verbal communication skills.
- Must be dependable reliable and punctual.
PREFERRED QUALIFICATIONS:
- Industry appropriate IT certifications.
- Basic knowledge of networking and network equipment.
- Basic knowledge of PowerShell and scripting.
WHY JOIN WOMENS CARE
We Offer:
- Competitive compensation package
- Health dental and vision benefits
- Paid time offand paid holidays
- 401k plan
- An opportunity to make a difference in patientslives every day!
Womens Care has grown tremendously through the years and expects to accelerate its growth with plans to expand rapidly into new markets across the U.S. With the commitment of our employees we remain true to our mission of Improving the Health of Women Every Day. At Womens Care weCAREabout our patients and we stand by our values.
Compassion & Empathy: Treating patients like valued friends and family
Accountability: Taking responsibility for our actions and behaviors
Respect: Acting respectfully in every interaction
Excellence & Quality: Providing the safest highest quality of care
Required Experience:
Unclear Seniority
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
