Supervisor RxEducation
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Job Location:
Orlando, FL - USA
Yearly Salary:
$ 65000 - 88600
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Become a part of our caring community and help us put health first
The Supervisor is responsible for overseeing a team of RxEducation Advocates in Humanas Orlando site. This role ensures daily operational excellence by educating agents on processes motivating them to achieve conversion and quality goals and evaluating their performance through consistent coaching and monitoring.The Supervisor plays a pivotal role in Humanas mission to improve member health compliance and overall experience by fostering a culture of accountability compassion and results.
Key Responsibilities
Lead a team of 20 25 RxEducation Advocates managing daily operations and ensuring performance expectations are met.
Educate: Provide ongoing training reinforcement clarify workflows and support agents in navigating systems scripts and compliance guidelines.
Motivate: Inspire agents to achieve daily conversion goals while maintaining high-quality member-centered conversations.
Evaluate: Conduct regular side-by-sides quality reviews and performance coaching sessions to drive measurable improvement.
Track and report on daily team performance including conversions call handling time (HT) quality scores and compliance adherence.
Partner with QA Training and Compliance Managers to align agent performance with organizational standards.
Ensure daily packets/logs are completed and submitted to Managers including metrics on coaching conversions quality monitors and any escalations.
Support workforce management processes by monitoring attendance scheduling and adherence to shift expectations.
Participate in weekly 1:1s WBRs and calibration sessions to ensure team alignment with broader RxEducation goals.
Identify high-performing agents for recognition and career development opportunities.
Uphold Humanas vision: Compassion is our method. Compliance is our promise. Conversion is our measure.
Use your skills to make an impact
Required Qualifications
2 or more years of leadership experience in a call center healthcare and/or pharmacy environment.
Strong coaching and people-development skills with the ability to provide constructive feedback and monitor and recommend improvements to improve team compliance quality and productivity.
3 or more years of customer service and/or sales related experience with a demonstrated ability to meet or exceed sales/conversion goals in a compliance-driven environment.
Proficient in call center systems reporting tools and Microsoft Office Suite.
Strong attention to detail organizational and analytical skills with the ability to manage multiple priorities and/or projects.
Excellent communication and presentation skills with the ability to work with business stakeholders vendors and remote teams at all levels in the organization in a collaborative team environment.
Must be able to work an 8-hour shift for 40 hours a week sometime between the hours of 8 a.m.-8 p.m.
Preferred Qualifications
Bachelors degree.
Previous experience in healthcare pharmacy or insurance member services.
Familiarity with call routing systems QA processes and workforce management tools.
Bilingual skills (English/Spanish or English/Creole).
Additional Information
Work Hours: 8-hour shift Monday-Friday sometime between the hours of 8 a.m.-8 p.m. EST (Based on business need)
Will be required to work weekends (Saturday or Sunday) based on business needs.
Fast-paced high-volume environment with direct responsibility for agent performance. It requires flexibility to adjust to call volume surges and training schedules.
Work Style: Onsite: Humanas Orlando RxEducation facility located at 11010 Florida Crown Dr Suite 200 Orlando FL 32824.
HireVue Statement: As part of our hiring process for this opportunity we will be using an exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills knowledge experience education certifications etc.Description of Benefits
Humana Inc. and its affiliated subsidiaries (collectively Humana) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits Humana provides medical dental and vision benefits 401(k) retirement savings plan time off (including paid time off company and personal holidays volunteer time off paid parental and caregiver leave) short-term and long-term disability life insurance and many other opportunities.
About Us
About CenterWell Pharmacy: CenterWell Pharmacy provides convenient safe reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services specialty and retail pharmacy locations we provide customers simple integrated solutions every time. We care for patients with chronic and complex illnesses as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.About CenterWell a Humana company: CenterWell creates experiences that put patients at the center. As the nations largest provider of senior-focused primary care one of the largest providers of home health services and fourth largest pharmacy benefit manager CenterWell is focused on whole-person health by addressing the physical emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM) CenterWell offers stability industry-leading benefits and opportunities to grow yourself and your career. We proudly employ more than 30000 clinicians who are committed to putting health first for our teammates patients communities and company. By providing flexible scheduling options clinical certifications leadership development programs and career coaching we allow employees to invest in their personal and professional well-being all from day one.
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race color religion sex sexual orientation gender identity national origin age marital status genetic information disability or protected veteran status. It is also the policy of Humana to take affirmative action in compliance with Section 503 of the Rehabilitation Act and VEVRAA to employ and to advance in employment individuals with disability or protected veteran status and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions including but not limited to recruitment hiring upgrading promotion transfer demotion layoff recall termination rates of pay or other forms of compensation and selection for training including apprenticeship at all levels of employment.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Hospitality Experience
- Management Experience
- Mediation Experience
- Guest Services
- Merchandising
- Experience with Children
- Leadership Experience
- Mentoring
- Supervising Experience
- Neonatal Ventilator
About Company
The name really says it all for the Centers for Disease Control and Prevention (CDC). The lead federal agency for protecting the health and safety of US citizens, the CDC investigates health problems, performs research, and develops public health policies as well as developing and app ... View more
