Senior Manager, Customer Success
Senior Manager, Customer Success
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Job Description
ABOUT NEARA
Imagine preventing wildfires before they start or ensuring power grids stay resilient during extreme weather. Thats the real-world impact we create every day at Neara.
We build 3D physics-enabled digital twins of critical infrastructure networks that help utilities and infrastructure companies run scenarios assess risks and make smarter decisions that affect millions of lives.
Were not just another tech company - were one of TIMEs 100 Most Influential Companies 2024. Were making tangible differences in communities worldwide. And were backed by some of the worlds leading venture capital investors.
Our team is passionate brilliant and genuinely excited about solving problems that matter. Weve built something special here: a culture where everyone owns our mission innovation thrives and great work gets recognised. And now were ready for our next chapter of growth.
Were excited to hire our next Senior Manager Customer Success in Europe to support our growing team and client base from our HQ in London. As the Senior Manager Customer Success youll work on industry-changing challenges build strong client relationships and manage projects while working closely with sales deployment product and engineering to ensure customers are receiving the greatest value from our platform. Driving value for the client is key and to achieve this you need to understand the critical challenges they face and translate these into concrete project outputs while managing the delivery with your team. This role is responsible for strengthening client relationships and increasing usage and ROI of the platform while monitoring the commercial aspects of account growth.
Were looking for a critical thinker and problem solver. While utility and infrastructure experience is highly valuable were more interested in your ability to analyse situations identify key issues and implement effective solutions in similar organisations and challenges.
WHAT YOU WILL DO
Work closely with the sales team to hand over and execute closed deals and newly acquired clients
Deeply understand the challenges and motivations of customers and how our platform can serve them
Manage and oversee a portfolio of projects across different clients with the team of customer success and deployment staff
Develop strong relationships across the client organisation both at senior and junior levels
Work closely with deployment to ensure delivery of client work is timely but most importantly is generating tremendous value and to ensure the value is clearly communicated to the client
Develop and deploy ROI metrics clearly demonstrating delivered value
Identify opportunities for up and cross-selling within the client portfolio
WHO YOU ARE
Significant experience with enterprise account engagement strategy and client management ideally within a large consulting organisation.
Self-motivated problem solver who can quickly get to the core of complex challenges.
Ability to break down problems systematically and develop practical solutions.
Experience communicating technical concepts to diverse stakeholders.
Strong project management skills with experience handling complex implementations.
Self-motivated solutions-driven detail-oriented and organised.
Exceptional attention to detail and commitment to maintaining high standards of quality assurance.
Engineering or scientific background preferred.
Proven track record of building strong personal relationships with clients and internal stakeholders plus commercial aptitude and history of account growth (revenue)
Fluency in other European languages than English is a bonus (French Spanish German Dutch Turkish Romanian Italian etc).
WHAT WE ARE OFFERING YOU
Have a voice in a cooperative team-driven environment
Competitive compensation package
Flexible working arrangements
Significant opportunity for career development and acceleration
Strong benefits including healthcare
To apply please use the online application link below. Neara values diversity belonging and equal employment opportunities. We encourage individuals from all backgrounds to apply.
Please note that you will require current and unrestricted working rights to be considered for the role. Unfortunately we are not in a position to offer visa sponsorship at this time.
No agencies or third-party service providers please.
Questions Email
Required Experience:
Senior Manager
Employment Type
Full-Time
