Front Desk Night Audit Charleston WV
Front Desk Night Audit Charleston WV
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
The Front Desk Night Audit position at our Charleston WVHotel is a full-time position in the hospitality/restaurant industry. This position is responsible for ensuring the smooth operation of the hotel during the night shift including handling guest arrivals/departures managing reservations and maintaining financial records. The ideal candidate will have excellent communication and organizational skills as well as a strong attention to detail. This is a great opportunity for someone looking to gain experience in the hotel industry while working in a fast-paced and dynamic environment.
Compensation & Benefits:
This is a full-time position with competitive pay and opportunities for advancement within the company.
Responsibilities:
- Greet and check-in guests during the night shift ensuring a warm and welcoming experience
- Handle guest inquiries and complaints providing excellent customer service at all times
- Manage and process reservations cancellations and modifications
- Balance and update financial records including posting room charges and verifying room rates
- Complete and submit daily reports and paperwork to management
- Complete nightly audit procedures and report any discrepancies to management
- Ensure the safety and security of the hotel and its guests by monitoring security cameras and conducting routine security checks
- Assist with various front desk duties as needed including answering phones and making reservations
- Adhere to all hotel policies and procedures to maintain a high level of quality and service
Requirements:
- Previous experience in a hotel front desk or night audit role is preferred
- Strong communication and customer service skills
- Basic math and computer skills
- Ability to work a flexible schedule including nights weekends and holidays
- Must be able to stand for extended periods of time and lift up to 25 lbs
EEOC Statement:
VP Management is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or expression national origin genetics age disability veteran status or any other legally protected status.
Employment Type
Full-Time
