Assistant IT Manager - Hiliwatu Bali Ubud, A Tribute Portfolio Resort

Ubud - Indonesia

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

HOTEL DESCRIPTION

The Hiliwatu Bali Ubud a Tribute Portfolio Resort featuring 38 suites and villas. The property offers a variety of amenities including an all-day dining restaurant a specialty restaurant bars a swimming pool spa and an event space with a 40-seat chapel suitable for weddings. Nestled in the Bresela area of Ubud Gianyar Regency the resort is approximately 9 KM north of Ubud Centre. Spanning 1 hectare it is thoughtfully designed to blend with the natural surroundings. The name Hiliwatu combines Hili (hill) and Watu (stone) reflecting the terrain and offering a peaceful forest retreat. Key nearby attractions include Ceking Rice Terrace Ubud Market and cafes and Bali Ngurah Rai International Airport. The estimated opening date for the resort is 1st half of 2026.

JOB SUMMARY

As a member of the property management staff this entry-level position contributes general knowledge and skill in technology to provide first- and some second-level support and break-fix (repairs installations maintenance of all property-based systems). Generally works under supervision and within well-established guidelines to complete routine tasks. Responsible for performing repairs installations and maintenance of all property-based systems. Has knowledge of sophisticated technology equipment/processes and Marriott proprietary systems.

CANDIDATE PROFILE

The ideal candidate will have experience working in Indonesia and resorts with strong proficiency in Bahasa Indonesia. Pre-opening experience is highly preferred.

Education and Experience

College degree or equivalent work experience. Possess 3-5 years experience in like position.

Previous experience in IR Global Field Services or Marriott Systems Support desirable.

System-related professional certifications desired.

CORE WORK ACTIVITIES

Managing Technology Needs within Budget Targets

Works to ensure property is in compliance with appropriate Marriott International Policy and Information Security Manual. Implements solutions as directed to resolve discrepancies.

Places equipment orders as directed relating to personal computers telecommunications local servers/networks; may process invoices

Conducts periodic inventories of applications and hardware.

Ensures technology assets are secured.

Complies with technology-related vendor contracts.

Building and Sustaining Relationships with Customers

Provides exceptional customer service.

Is professional and responsive to inquiries from customers/vendors/peer group.

Provides timely accurate and detailed status reports as requested

Ensuring Client Technology Needs are Met

Assists in disaster recovery and business continuity as it relates to technology.

Installs monitors and maintains telecommunications equipment including cabling and providing technical guidance as needed.

Performs adds/moves/changes/deletions.

Supports end-use pager cellular phone issues.

Troubleshoots high-speed Internet access problems

Escalates problems as appropriate through direct supervisor Global Field Services MSSC.

Images desktops installs new software applications applies patches maps drives to correct server/network.

Moves/adds/changes PCs/peripherals; migrating data when necessary.

Performs routine desktop backup as scheduled or directed.

Provides end-user support to property staff business center.

Assists with setup or reset of security passwords

Supports email and use of MI network

Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.

Works as part of a team to execute a disaster recovery plan.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.

Required Experience:

Manager

DescriptionHOTEL DESCRIPTIONThe Hiliwatu Bali Ubud a Tribute Portfolio Resort featuring 38 suites and villas. The property offers a variety of amenities including an all-day dining restaurant a specialty restaurant bars a swimming pool spa and an event space with a 40-seat chapel suitable for weddin...