Customer Retention / Collections Specialist

Career Opportunity - Customer Retention / Collections Specialist with Better Business Bureau in Cincinnati OH

Do you possess exceptional customer service skills Do you have experience with resolving accounting and invoicing discrepancies with tact and diplomacy The Cincinnati Better Business Bureau offers a unique opportunity to engage with the local business community and set a high standard for ethics!

As a Customer Retention / Collections Specialist you will work directly with accredited businesses internal and external contacts to resolve invoice discrepancies update contact information process payments and perform collection tasks all with an eye towards retaining the customer. Additionally you will:

• Provide support and solutions to businesses to retain their BBB accreditation.
• Contact delinquent Accredited Businesses to confirm BBB accreditation status.
• Provide guidance to businesses needing to update their contact and billing information.
• Provide regular progress reports to Management.
• Update CRM system for Accredited Businesses as appropriate.
• Work collaboratively across internal BBB departments to provide superior customer service.

Qualified candidates will have:

• Associates degree with accounts receivable/collections experience.
• Strong communication and interpersonal skills.
• Experience in customer service and sales (3 years preferred).
• Ability to handle difficult conversations with tact and professionalism.
• Proficiency with Microsoft Office products (especially Excel) internet searching and CRM systems.
• Self-starter mindset with problem solving abilities.

The Better Business Bureau (BBB) has been the gold standard for ethics in business since 1912 and BBB Cincinnati has been a beacon of excellence in our region since 1926. For nearly a century weve been dedicated to advancing and protecting Americas marketplace by serving and advocating for local businesses consumers and the community.

Why Youll Love Working Here: At BBB Cincinnati we believe in the power of ethics integrity and collaboration. We offer a supportive work environment where your passion for serving the community will be valued and rewarded. Join us and be part of a team that makes a real impact!

Ready to Apply Send your resume and cover letter to Learn more about us at Apply online today to join our talented team!

Equal Opportunity Employer: BBB is an equal opportunity employer and does not discriminate against employees or applicants on the basis of any legally protected activity or status including but not limited to race color sex (including pregnancy sexual orientation gender identity or expression) religion national origin or ethnicity age disability genetic history military/veteran status or salary history.

Employer is EOE/AA/M/F/D/V.

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