Supervisor - CCO El Paso TX
Supervisor - CCO El Paso TX
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Details
Description
Job Responsibilities:
The Supervisor will supervise the work of training staff to ensure adherence to quality standards deadlines and proper procedures correcting errors or problems as needed.
Develop work schedules and assign duties to direct report personnel to ensure efficiency.
Evaluate employees job performance and recommend appropriate personnel action including disciplinary action performance improvement plans and termination through partnering with Human Resources.
Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems.
Ensure compliance with the company Wage & Hour policy including ensuring non-exempt employees get the rest & meal breaks.
Provide support and identify training needs and development opportunities through weekly coaching sessions with direct reports.
Perform operational tasks to assure project and program service level requirements and goals are met.
Participate in meetings and recommend changes to policies and procedures.
Assume leadership responsibility for departmental tasks and activities as required.
Support and enforce contract expectations.
Perform other duties as assigned by leadership.
Qualifications
Qualifications & Experience:
Associates degree or equivalent combination of education technical training or work experience considered in lieu of degree.
Minimum of two (2) years of experience in a call center environment required.
Ability to manage a high level of confidentiality.
Proficient in Microsoft office suite.
Excellent organizational written and verbal communication skills.
Ability to perform comfortably in a fast-paced deadline-oriented work environment.
Ability to work as a team member as well as independently.
Must be able to remain in a stationary position for an extended period of time.
Occasionally lifts carries or otherwise moves items weighing up to 25 pounds.
Required Experience:
Manager
Employment Type
Unclear
