Customer Service Officer - Goulburn, NSW
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Job Location:
Monthly Salary:
Posted on:
18-09-2025
Vacancies:
1 Vacancy
Job Summary
- Permanent part-time role available at St Georges Goulburn branch
- Genuine opportunity to begin a long-lasting career
- Be truly passionate about providing a great customer experience
- Hours:8.30am 4.30pm Tue Wed and Thu
Create your best future and join St George as a Customer Service Officer at ourGoulburn branch!
Whats the role
As aCustomer Service Officer you will be the first point of contact for customers visiting our branch and will work to create a welcoming and supportive experience from the moment they walk in. You will engage in meaningful conversations to uncover their needs utilising your knowledge of St Georges financial products and services to support their holistic banking needs. By addressing their everyday banking queries and referring them to the right specialists in Home Loans or Business Banking you will help ensure each customer receives tailored support and guidance. No two days are the same and each interaction is an opportunity to make a genuine difference in our customers financial wellbeing!
- Assist customers with banking transactions including cash deposits and withdrawals
- Maintain accurate cash handling and ensure end-of-day balancing
- Educate customers on digital platforms such as online banking and our award-winning mobile app
- Identify opportunities to improve customers financial wellbeing through tailored solutions
- Ensure compliance with regulatory requirements and internal policies
This is a part-time branch-based role and the hours are 8.30am 4.30pm Tuesday Wednesday and Thursday.
What will I need
- Customer Service Experience: ideally in a customer-facing role
- Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy
- Personality: an energetic personality coupled with a genuine passion for helping people
- Resilience: ability to remain calm and composed whilst handling challenging situations
- Adaptability: a will to learn and adapt to new banking procedures and technologies
No banking experience No problem. At St George were committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands-on guidance and resources to help you master everything you need to flourish in your new role. Were here to empower you with the knowledge and skills to thrive and advance your career with us!
Why join us
St George is part of the Westpac Group and were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making St George the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
- A variety of leave options including Culture Lifestyle and Wellbeing leave
- Tailored learning and development opportunities to help your grow your career within the bank
- Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started simply click on the APPLY or APPLY NOW button.
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on ourwebsite.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more
