Content Moderator
Content Moderator
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Job Description
Position: Content Moderator (German-speaking)
Location: Hybrid Qormi Malta (office) OR remote from anywhere in Malta
Employment Type: Full-time
Remuneration: Base salary benefits
About the Role
We are seeking detail-oriented and motivated German-speaking Content Moderators to join our team in this role you will review user-generated content ensure compliance with platform rules and provide excellent customer support for an international online marketplace.
Key Responsibilities
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Review and moderate user-generated content (e.g. sales ads) in line with company guidelines.
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Support users via email responding to questions and inquiries clearly and professionally.
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Handle customer queries related to the online marketplace across various topics.
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Participate in training sessions to stay up to date on publication rules market trends and moderation best practices.
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Provide feedback to managers on common user challenges trends and improvements.
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Suggest updates to publication rules to enhance user experience.
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Follow communication procedures policies and escalation guidelines.
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Make consistent and fair decisions based on established policies.
Requirements
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Native or fluent in German (spoken and written).
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Good command of English (B2 level or higher).
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Previous experience in content moderation customer service or online business is an advantage.
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Strong computer literacy and familiarity with Microsoft Office tools.
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Flexible reliable and able to make quick decisions in dynamic situations.
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Excellent attention to detail and a customer-focused mindset.
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Team player with a proactive attitude.
What We Offer
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Working schedule: MondayFriday 7:00 AM 3:30 PM (with flexibility for late shifts/weekends).
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Shuttle bus operating across the island.
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Competitive salary and benefits package.
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Extra vacation days beyond the standard allowance.
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Free fruit tea and coffee in the office.
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Option to work from home during late shifts and weekends.
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Free transport to the office from selected areas in Malta.
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Team performance bonus work-from-home allowance.
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Corporate discounts (gyms shops taxis).
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Private health insurance eye care tests and wellness support.
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Relocation support for international applicants.
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Comprehensive training and continuous feedback.
Employment Type
Full Time
