Content Moderator

Qormi - Malta

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Position: Content Moderator (German-speaking)
Location: Hybrid Qormi Malta (office) OR remote from anywhere in Malta
Employment Type: Full-time
Remuneration: Base salary benefits

About the Role

We are seeking detail-oriented and motivated German-speaking Content Moderators to join our team in this role you will review user-generated content ensure compliance with platform rules and provide excellent customer support for an international online marketplace.

Key Responsibilities

Review and moderate user-generated content (e.g. sales ads) in line with company guidelines.
Support users via email responding to questions and inquiries clearly and professionally.
Handle customer queries related to the online marketplace across various topics.
Participate in training sessions to stay up to date on publication rules market trends and moderation best practices.
Provide feedback to managers on common user challenges trends and improvements.
Suggest updates to publication rules to enhance user experience.
Follow communication procedures policies and escalation guidelines.
Make consistent and fair decisions based on established policies.

Requirements

Native or fluent in German (spoken and written).
Good command of English (B2 level or higher).
Previous experience in content moderation customer service or online business is an advantage.
Strong computer literacy and familiarity with Microsoft Office tools.
Flexible reliable and able to make quick decisions in dynamic situations.
Excellent attention to detail and a customer-focused mindset.
Team player with a proactive attitude.

What We Offer

Working schedule: MondayFriday 7:00 AM 3:30 PM (with flexibility for late shifts/weekends).
Shuttle bus operating across the island.
Competitive salary and benefits package.
Extra vacation days beyond the standard allowance.
Free fruit tea and coffee in the office.
Option to work from home during late shifts and weekends.
Free transport to the office from selected areas in Malta.
Team performance bonus work-from-home allowance.
Corporate discounts (gyms shops taxis).
Private health insurance eye care tests and wellness support.
Relocation support for international applicants.
Comprehensive training and continuous feedback.

Position: Content Moderator (German-speaking) Location: Hybrid Qormi Malta (office) OR remote from anywhere in Malta Employment Type: Full-time Remuneration: Base salary benefits About the Role We are seeking detail-oriented and motivated German-speaking Content Moderators to join our team in this...

Position: Content Moderator (German-speaking)
Location: Hybrid Qormi Malta (office) OR remote from anywhere in Malta
Employment Type: Full-time
Remuneration: Base salary benefits

About the Role

Key Responsibilities

Review and moderate user-generated content (e.g. sales ads) in line with company guidelines.
Support users via email responding to questions and inquiries clearly and professionally.
Handle customer queries related to the online marketplace across various topics.
Participate in training sessions to stay up to date on publication rules market trends and moderation best practices.
Provide feedback to managers on common user challenges trends and improvements.
Suggest updates to publication rules to enhance user experience.
Follow communication procedures policies and escalation guidelines.
Make consistent and fair decisions based on established policies.

Requirements

Native or fluent in German (spoken and written).
Good command of English (B2 level or higher).
Previous experience in content moderation customer service or online business is an advantage.
Strong computer literacy and familiarity with Microsoft Office tools.
Flexible reliable and able to make quick decisions in dynamic situations.
Excellent attention to detail and a customer-focused mindset.
Team player with a proactive attitude.

What We Offer

Working schedule: MondayFriday 7:00 AM 3:30 PM (with flexibility for late shifts/weekends).
Shuttle bus operating across the island.
Competitive salary and benefits package.
Extra vacation days beyond the standard allowance.
Free fruit tea and coffee in the office.
Option to work from home during late shifts and weekends.
Free transport to the office from selected areas in Malta.
Team performance bonus work-from-home allowance.
Corporate discounts (gyms shops taxis).
Private health insurance eye care tests and wellness support.
Relocation support for international applicants.
Comprehensive training and continuous feedback.