Business & Application Support Analyst - Hybrid
Business & Application Support Analyst - Hybrid
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Job Description
We currently have a vacancy for a Business and Application Support Analyst fluent in English to offer his/her services as an expert who will be based in Belgium. The work will be carried out either in the companys premises or on-site at customer the context of the first assignment the successful candidate will be integrated with the Development team of the company that will closely cooperate with a major clients IT team on site.
Your tasks
- Analysis and documentation of business requirements;
- Business process and model analysis;
- 2nd line support analysis tracking and monitoring of business workflow application problems and impediments up to their resolution;
- Analysis and redaction of detailed problem descriptions and reports as meaningful input for upstream support teams (3rd line application developments teams);
- Functional requirements and business cases analysis as well as risk analysis;
- Resolution Time Analysis and Resolution Time Analysis;
- Assistance in Business cases Vision documents Project Charters and Security Plans.
Requirements
- University degree in IT combined with relevant IT professional experience of 11 years;
- Good knowledge of specific support tools or techniques and documentation writing in the context of the analysis and resolution of business workflow application problems and impediments;
- Proven knowledge in end-user assistance and/or support of information systems especially in the context of the analysis and resolution of business workflow application problems and impediments;
- Good knowledge of analysis/modelling tools and techniques (use case diagram state diagram entity relationship model interaction diagrams);
- Good knowledge of BPMN or UML or other with equivalent value;
- Good knowledge of Wiki and collaborative sites;
- Knowledge of software development methodologies (e.g. RUP Agile);
- Experience in using JIRA;
- Very good knowledge of Ms-Office tools;
- Clear and structured writing skills both for analysis documents and technical documentation as well as good reporting methods;
- Excellent command of the English and French language.
Benefits
If you are seeking a career in an exciting and dynamic company where you will offer your services as part of a team of a major European Institution operating in an international multilingual and multicultural environment where you can expect real chances to make a difference please send us your detailed CV in English.
We offer a competitive remuneration (either on contract basis or remuneration with full benefits package) based on qualifications and experience. All applications will be treated as confidential.
Job Opening of Business & Application Support Analyst in Brussels Belgium (SID 19035)
Dionysia Papadima <>
We have a new opening for which you may find more info in the link below:
-Position: Business & Application Support Analyst
-Deadline: 19/09/2025
-Rate: max daily 400 EUR/day depending on experience (including your rate).
-Client: European Commission
Please take into consideration that excellent knowledge of French is needed for the specific role.
Employment Type
Full Time
