Business & Application Support Analyst - Hybrid

We currently have a vacancy for a Business and Application Support Analyst fluent in English to offer his/her services as an expert who will be based in Belgium. The work will be carried out either in the companys premises or on-site at customer the context of the first assignment the successful candidate will be integrated with the Development team of the company that will closely cooperate with a major clients IT team on site.

Your tasks

• Analysis and documentation of business requirements;
• Business process and model analysis;
• 2nd line support analysis tracking and monitoring of business workflow application problems and impediments up to their resolution;
• Analysis and redaction of detailed problem descriptions and reports as meaningful input for upstream support teams (3rd line application developments teams);
• Functional requirements and business cases analysis as well as risk analysis;
• Resolution Time Analysis and Resolution Time Analysis;
• Assistance in Business cases Vision documents Project Charters and Security Plans.

Requirements

• University degree in IT combined with relevant IT professional experience of 11 years;
• Good knowledge of specific support tools or techniques and documentation writing in the context of the analysis and resolution of business workflow application problems and impediments;
• Proven knowledge in end-user assistance and/or support of information systems especially in the context of the analysis and resolution of business workflow application problems and impediments;
• Good knowledge of analysis/modelling tools and techniques (use case diagram state diagram entity relationship model interaction diagrams);
• Good knowledge of BPMN or UML or other with equivalent value;
• Good knowledge of Wiki and collaborative sites;
• Knowledge of software development methodologies (e.g. RUP Agile);
• Experience in using JIRA;
• Very good knowledge of Ms-Office tools;
• Clear and structured writing skills both for analysis documents and technical documentation as well as good reporting methods;
• Excellent command of the English and French language.

Benefits

If you are seeking a career in an exciting and dynamic company where you will offer your services as part of a team of a major European Institution operating in an international multilingual and multicultural environment where you can expect real chances to make a difference please send us your detailed CV in English.

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package) based on qualifications and experience. All applications will be treated as confidential.

Job Opening of Business & Application Support Analyst in Brussels Belgium (SID 19035)

Dionysia Papadima <>

We have a new opening for which you may find more info in the link below:

Details:

-Position: Business & Application Support Analyst

-Deadline: 19/09/2025

-Rate: max daily 400 EUR/day depending on experience (including your rate).

-Client: European Commission

Please take into consideration that excellent knowledge of French is needed for the specific role.