Banquet Supervisor | Part-Time | Hilliard Center

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

TheBanquet Supervisorassists the Catering Manager with overseeing banquet staff and event execution across a dynamic venue offering diverse events. This leadership role ensures all service components are delivered according to BEOs guest expectations and venue standards. Banquet supervisors are also responsible for training and coaching the banquet staff.

This role pays an hourly rate of $16.00-$20.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until December 19 2025.

• Lead and supervise banquet servers before during and after events to ensure staff stay on task and service timelines are followed.
• Approaches all encounters with guests and colleagues in a friendly service-oriented manner
• Maintains constant communication with guests and on-site contacts to ensure all expectations are met or exceeded
• Remains alert to complaints and or/unsatisfied guests and responds appropriately to ensure guest satisfaction
• Coordinates with other departments to arrange for the delivery of requested services.
• Maintains constant contact with kitchen staff to ensure complete and effective communication between food production and food service
• Ensures all functions are set and staff are prepared and organized before the required time on BEO
• Inspects table place settings including table linen china glass silverware and condiments for correct placement and ensures that each element is clean undamaged and attractive
• Ensures proper setting of buffet tables and other food service tables
• Arranges for and ensures the proper sequence of service for each event
• Supervises clearing and post-function cleanup and garbage removal
• Maintains clean and orderly back areas pre-function areas and storage areas
• Ensures that all china glassware silverware linen etc are returned to their proper location after each event
• Supervises the handling storage and security of all catering service equipment and decor
• Assists with staff training programs
• Projects the vision of the department and measures progress
• Work with the Catering Manager to ensure appropriate inventories are stocked including food and beverage and non-food and beverage items used for Food and Beverage events.
• Work with the Catering Manager to ensure the quality and accuracy of set-ups within all catering rooms.
• Become familiar with the computer systems and technology currently in use in the various food and beverage areas and administration as it relates to food and beverage from both a hardware and software perspective.

• 2 years of banquet or catering experience including supervisory or lead server role.
• Must be at least 18 years old (21 preferred if serving alcohol).
• Current TABC Certification and Food Handlers Certificate are required or must be obtainable and submitted within 30 days.
• Working knowledge of banquet service styles (plated buffet tray etc.).
• Ability to read and interpret BEOs event diagrams and other information as distributed from management.
• Excellent leadership communication and problem-solving skills.
• Strong sense of urgency while maintaining attention to detail.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.