Process Improvement Manager, Vice President , Chase Travel
Process Improvement Manager, Vice President , Chase Travel
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Job Description
As a Chase Travel Process Improvement Vice President you will partner across global teams to design and implement best-in-class control frameworks that accelerate Chase Travel Groups growth while safeguarding against this high-visibility role youll report to the Chase Travel Governance Lead shape strategy end-to-end drive international integration programs and influence senior leaders to adopt sustainable governance models.
Chase Travel Group is a leading innovator in travel financing and solutions serving millions of customers worldwide. Were driven by a culture of operational excellence continuous improvement and inclusive collaboration. Join us to work on complex high-impact projects that shape the future of travel and payments.
Job responsibilities:
- Defines and documents the governance uplift for both domestic and international travel business processes as well as new products and services ensuring alignment with broader organizational goals.
- Influences senior business and technology stakeholders to adopt risk-balanced control frameworks and governance models.
- Establishes clear success metrics (e.g. time-to-control-maturity targets reduction in control gaps) and drives accountability across functional teams.
- Leads cross-functional work streamsincluding Operations Legal Compliance Risk Audit Technology Controls and 2nd Line of Defenseto embed controls into day-to-day processes.
- Conducts comprehensive control-environment assessments performs gap analyses and develops actionable remediation plans.
- Creates and delivers compelling executive presentations and status reports on integration progress risk posture and performance against targets.
- Within your first 90 days delivers a standardized control-framework blueprint for two key travel business initiatives.
- Begins reviewing and learning the processes and controls within the Travel CORE risk and controls framework (CORE).
Required Qualifications & Skills
- A minimum 8 years of progressive experience in business governance process improvement operational excellence or risk/control management roles.
- Bachelors degree in Business or a related field.
- Ability to work independently and find creative solutions to problems or challenges unique to the Chase Travel space.
- Expert knowledge of control and risk management concepts with hands-on control execution experience.
- Proven ability to influence senior executives and drive enterprise-wide process change in ambiguous environments.
- Exceptional stakeholder management conflict resolution and cross-cultural collaboration skills.
- Strong project management capabilities with a track record of delivering complex interdependent initiatives under tight timelines.
- Excellent written and verbal communication skills including the ability to craft executive-level presentations that drive action.
- Proficiency in Microsoft Office Suite (Word Excel PowerPoint).
Preferred Qualifications & Skills
- MBA or relevant certification (Lean Six Sigma Black Belt PMP) highly preferred.
- Deep domain experience in the Travel or Payments industry.
- Hands-on expertise with governance platforms and control-testing tools.
- Multilingual abilities or significant international assignment experience.
Required Experience:
Chief
Employment Type
Full-Time
