Coordinator, Program Operations - Asia Programs (US Based Remote Opportunity!)
Coordinator, Program Operations - Asia Programs (US Based Remote Opportunity!)
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Job Description
Road Scholar is the nonprofit world leader in educational travel for older adults. Our mission is to inspire adults to learn discover and travel. With thousands of programs across the globeincluding in-person online and on the waterwe believe curiosity is the key to a well-lived life.
At Road Scholar we are committed to fostering a culture of inclusivity and belonging. We believe that by valuing a wide range of perspectives and experiences we create a stronger more innovative organization that reflects the communities we serve.
In addition we are dedicated to bringing an environmentally sustainable organization. From the way we design our programs to how we operate as a team we are striving to reduce our environmental impact and create a positive legacy for future generations.
About the role
Join our fast-paced Programs team and be a part of one of the nations most dynamic not-for-profit organizations. The Program Operations Coordinator is a member of the Operations Team and supports various members of the Domestic International and Afloat Programs teams in the smooth operations of Road Scholar programs. This entry level Coordinator works closely with educational travel partners and/or cruise lines other vendors and staff to achieve and maintain high NPS scores on programs. This is a US based remote opportunity supporting Programs in Asia!
Road Scholar offers a remote-first work environment. The compensation for this non-exempt hourly position is $22.40/hr.
In order to be considered please submit a cover letter with your resume telling us why you are interested in the position.
You will
- Support multiple Operations Managers on up to 50 different program itineraries across product lines and a variety of program types.
- Liaise with our Customer Service team providing timely communication regarding participants program questions and special requests to find solutions and encourage enrollments.
- Work with the program operations team and to ensure that program materials are completed accurately and on time all procedures for managing programs are followed and complete and accurate information has been submitted
- Arrange and confirm program details and logistics such as hotel nights field trips transfers meals and additional program staff. Assist with negotiation of contracts for these items dependent on experience.
- Daily analysis of enrollments and space allotments on programs ensuring optimal use of capacity in keeping with contractual deadlines
- Review triage and action program changes when complications occur prior to and during programs
- Assist in preparing group leaders and on the ground staff for upcoming departures
- Review and reconciliation of financial details and invoices for vendors staff and other program expenses
- Work closely with the Program Administration team to ensure the materials and reports are created and distributed on time
- Develop comprehensive knowledge of program content and destinations
- Will be required to attend and work on certain programs related to the position
- Moderate travel and some evening and weekend work required
You Need
- To be an organized professional with 1-2 years administrative or relevant experience
- Bachelors degree preferred or equivalent experience
- Pro-active motivated individual who is results-oriented
- Experience in a fast-paced business environment
- Excellent customer service skills with a focus on anticipating and resolving issues proactively
- Analytical skills and high attention to detail essential
- Excellent verbal/written communications interpersonal and problem solving skills
- Ability to work collaboratively in a multi-functional team environment
- Strong system skills; comfortable in a complex database environment
Why join the Road Scholar Team...
We offer competitive compensation and excellent benefits:
- Medical Dental and Vision Insurance
- 20 days PTO annually
- Paid shutdown between Christmas and New Years!
- Ability to work remote!
- Paid Holidays (14)
- Retirement Plan with a company match up to 5%
- Identity Protection
- Unlimited On-line Training thru
Road Scholar supports diversity in our staff participants and programs. An Equal Opportunity Employer Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer we consider applicants for all positions without regard to race color religion gender national origin age sexual orientation pregnancy illness marital or veteran status or disability or any other status protected by applicable law.
At Road Scholar we are committed to cybersecurity and to providing a safe experience for job seekers. All official communication regarding employment opportunities will come exclusively via email from the official Road Scholar domain or from our applicant tracking system URL . We never conduct interviews through texting applications or instant messaging platforms. If you receive an employment offer or other correspondence from an individual at Road Scholar you have not met or from a non-Road Scholar email domain it may be a phishing attempt.
Required Experience:
IC
Employment Type
Full-Time
