Welcome Desk Receptionist
Welcome Desk Receptionist
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking to add to our Welcome Desk Team!
All employees of the Springfield JCC are responsible forcreating relationships with the members to add valuetotheir membership and to enhance their sense ofbelonging with the JCC community.
This is an hourly part time non-benefitted position. Hours per week average 15-20. Ability to work weekends and holidays required. The JCC operates Monday-Thursday 5:30am-9pm Fridays 5:30am-5:30pm and Saturdays and Sundays 7am-5pm. This position has a pay range commensurate with education and experience that starts at $16 per hour.
Responsibilities include but are not limited to the following:
Greets members and guests warmly directing them to their destination and
answering questions
Engages with current and prospective members by providing up-to-date
information about programs events and whats happening around the JCC;
answering inquiries about activities through the building
Answers membership questions and assists with new member transactions;
Works with members to establish user confidence with JCC technology or process
changes that may occur
Responds directly to member feedback with follow through to appropriate
departments and additional follow-up to member
Answers phones screens and directs calls provides information to callers and/or
takes and relays messages when appropriate
Maintains accurate cash drawer reconciling payments and cash at the end of
shift.
Qualifications and Education Requirements
- 18 years of age with reliable transportation
- High School Graduate or GED at minimum
- 5 years customer service experience preferably in an office environment
- Ability to multi-task effectively under pressure
Employment Type
Hourly
