Automation Support Lead
Automation Support Lead
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Job Description
As Automation Support Lead you will oversee the development maintenance and support of automation systems across the business ensuring their reliability availability security and performance. You will lead a dedicated support team acting as the escalation point for critical issues while driving innovation through new automation and low-code solutions. By working collaboratively with business users and IT colleagues youll ensure automation solutions are designed tested and deployed effectively to meet both functional and non-functional requirements.
This is a great time to be joining us!We are growing year on year with ambitious plans for future growth and we would love to give you the opportunity to grow with us!
Interested Take a look at the below to understand what youll be doing as Automation Support Lead:
- Managing the performance of the Automation Support team ensuring SLA and KPI targets are achieved.
- Leading the design development and release of new automation and low-code small works.
- Maintaining existing automations by resolving Incidents and Problem Records within agreed SLAs.
- Acting as the escalation point for the team and collaborating with business users to define robust solutions.
- Testing and debugging automation systems to ensure smooth deployment and ongoing performance.
- Writing and updating system documentation as well as providing user training where required.
- Performing routine maintenance and system checks to ensure systems remain secure and performant.
- Identifying new opportunities for automation and driving continuous service improvement.
- Scheduling and planning incoming project deliverables managing them to completion.
Still interested Great news! Heres what werelooking for:
- Bachelors degree in Engineering Computer Science or a related field (or equivalent relevant industry experience).
- Proven experience in automation engineering including designing and implementing automated systems.
- Strong knowledge of programming languages hardware operations and automation technologies.
- Hands-on experience with Intelligent Automation and Robotic Process Automation (RPA).
- Proven development experience in low-code platforms such as Microsoft Power Apps Power Automate and UiPath.
- Experience integrating automation solutions with external data sources such as SQL and SharePoint.
- Experience developing and integrating with ITSM systems such as ServiceNow.
At Evri we know we only grow if our people do too. Thats why were committed to building a truly inclusive and diverse workplace where everyone can bring and be their whole authentic selves. Were on a journey to better represent the customers we serve around the UK. Were committed to removing barriers and ensure that each person at Evri is valued for who they are and what they bring to our business.
We are Evri. Where everyone is welcome
Were excited for the future. Lets deliver it together.
About Us
Every parcel every person every place every delivery made for you.
Evri is leading the way in creating responsible delivery experiences for everyone everywhere. And were doing that by offering the most convenient way to send receive and return parcels without costing the earth.
Whether its a customer sending a present to a friend a marketplace trader shipping in bulk or a major retailer such as John Lewis asos or Next weve got it covered. With our team of 30000 couriers thousands of local ParcelShops and a growing network of hubs and depots across the country we safely get parcels from A to everywhere.
And its not just customers and retailers who trust us. Weve won loads of industry awards over the past few years including gongs for IT innovation and our green fleet.
But we wouldnt be the biggest dedicated parcel delivery company in the UK without amazing people. Were a friendly ambitious and diverse bunch united by a passion for delivering the best customer experience. We have great opportunities throughout the business so take a look to see where you might fit in. We cant wait to hear from you.
Our Benefits
50% discount on sending parcels through Evri
Cycle to Work scheme
Company funded Life Assurance
Employee Assistance Programme with free counselling
Retailer discounts
Great career progression
Up to 26 days holiday
Voluntary flexible benefits at discounted corporate rates
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Employment Type
Full-Time
