Concierge/Browser Onboarding Specialist - German - Dublin
Concierge/Browser Onboarding Specialist - German - Dublin
Posted on :
17-09-2025
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1 Vacancy
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Job Description
Position: Concierge/Browser Onboarding Specialist
Location: Dublin Republic of Ireland
Work model: hybrid with 3 days per week at the office
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Facilitate the successful onboarding and adoption of enterprise software solutions guiding customers across industries in integrating products into their operations.
- Act as a technical point of contact assisting customers with troubleshooting onboarding processes and resolving account or product-related issues.
- Document customer interactions use cases and resolutions in CRM tools to improve knowledge sharing and streamline future support.
- Support large customer deals by managing relationships rollout timelines and handling product inquiries.
- Proactively build and maintain customer relationships to drive long-term engagement and identify opportunities for product expansion.
- Respond to diverse customer queries providing direct assistance or directing them to appropriate resources.
REQUIREMENTS:
- Native/ fluent in German (C1) both verbal and written. As well as proficiency in English (at least B2).
- Bachelors degree or equivalent professional experience.
- 12 years of experience in customer success CRM or support roles within SaaS with a strong track record of performance.
- Familiarity with enterprise software and secure enterprise environments.
- Hands-on experience with CRM tools (e.g. Salesforce) and customer engineering or technical support.
- Strong problem-solving skills with the ability to manage technical troubleshooting for SaaS products.
- Ability to build and grow relationships with senior-level stakeholders.
OFFER:
- Comprehensive health coverage from day one.
- Structured training programs and career development opportunities.
- Education reimbursement support.
- Additional leave benefits (e.g. paid birthday leave).
- Employee assistance and mental health support programs.
- Financial support programs such as personal hardship loans.
- Commuter benefits (bike-to-work scheme travel card discounts).
- Recognition programs including performance and tenure awards.
Employment Type
Full Time
Key Skills
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